Field Technician

WilioT Ltd; Bentonville (AR); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Wiliot is seeking Field Technicians to join our Dallas and Bentonville teams. This hands-on, customer-facing role deploys and supports Wiliot’s IoT solutions in real-world environments.

You will work closely with Customer Success Managers and Solution Engineers to ensure successful implementation, performance, and adoption of Wiliot solutions in diverse customer sites. The role requires traveling locally and occasionally regionally, with an emphasis on field problem-solving and customer

Qualifications

• Associate degree, technical certification, or equivalent hands-on experience in electronics, networking, or related field.
• 0–3 years of experience in field service, technical support, or installation roles (IoT, telecom, or hardware environments preferred).
• Basic understanding of wireless technologies such as BLE, RFID, or RF systems.
• Strong troubleshooting and problem-solving skills with the ability to work independently in the field.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Ability to manage multiple tasks, prioritize effectively, and adapt in a fast-paced environment.
• Comfortable working with hardware tools, diagnostic equipment, and technical documentation.
• Willingness to travel locally (and occasionally regionally) to customer sites.
• Ability to lift and move equipment as needed for installations.

Responsibilities

• Deploy and support Wiliot IoT solutions at customer sites.
• Collaborate with Customer Success Managers and Solution Engineers to bring solutions from concept to deployment.
• Ensure successful implementation and adoption of Wiliot products in real-world environments.
• Provide on-site troubleshooting and validation of equipment performance for customers.

Skills

Field service experience

Troubleshooting

Customer-facing communication

Mobility/Travel

Wireless basics (BLE/RFID)

Independent field work

Education

Associate degree or technical certification

Tools

Diagnostic equipment

Job description

Field Technician

Dallas Entry-level Full-time

#LI-HybridWiliot was founded by the team that invented one of the technologies at the heart of 5G.Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest consumer, retail, food and pharmaceutical companies to change the way we make, distribute, sell, use and recycle products.

Our investors include Softbank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm and PepsiCo.

We are growing fast and need people that want to be part of the journey, commercializing Sensing as a Service and enabling “Intelligence for Everyday Thing”.

We are seeking Field Technicians to join our Dallas and Bentonville teams. This is a hands on, customer-facing role where you will play a critical part in deploying and supporting Wiliot’s cutting edge IoT solutions in real-world environments.

About the role

As a Field Technician, you will serve as the vital link between our technology and our customers, ensuring successful implementation, performance, and adoption of Wiliot solutions. You will collaborate closely with Customer Success Managers and Solution Engineers to bring solutions from concept to full-scale deployment.

This role is ideal for someone who enjoys working in the field, solving technical challenges, and directly contributing to customer success in a fast-paced, innovative environment. Wiliot was founded by the team that invented one of the technologies at the heart of 5G.Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest consumer, retail, food and pharmaceutical companies to change the way we make, distribute, sell, use and recycle products.

We are looking for Field Technicians to join our Dallas team. This is a unique opportunity to work with world-class customers, stay technical, and enable scale – so think big. In this position, you will be supporting the successful implementation Wiliot products. The Field Technicians are the connecting link between Wiliot’s products and our customers.The Field Technicians are interacting with customers at every step of the journey – From understanding the problem, planning a solution architecture, deploying it at scale and molding the generated data to create customer value.

#LI-Hybrid

Requirements

• Associate degree, technical certification, or equivalent hands-on experience in electronics, networking, or a related field
• 0–3 years of experience in field service, technical support, or installation roles (IoT, telecom, or hardware environments preferred)
• Basic understanding of wireless technologies such as BLE, RFID, or RF systems
• Strong troubleshooting and problem-solving skills with the ability to work independently in the field
• Excellent communication and interpersonal skills, with a customer-first mindset
• Ability to manage multiple tasks, prioritize effectively, and adapt in a fast-paced environment
• Comfortable working with hardware tools, diagnostic equipment, and technical documentation
• Willingness to travel locally (and occasionally regionally) to customer sites
• Ability to lift and move equipment as needed for installations