Field Technician

Wiliot; Dallas (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Wiliot in Dallas seeks Field Technicians to deploy and support IoT sensing solutions in real-world environments. This hands-on, customer-facing role connects technology with customers throughout installation, configuration, and optimization.

Collaborate with Customer Success and Engineering teams to ensure successful deployments, perform startups, troubleshoot issues, and deliver ongoing service in a fast-paced, innovative environment, with hybrid work options.

Qualifications

• Associate degree or technical certification in electronics or related field.
• 0-3 years in field service or installation roles in IoT or hardware environments.
• Understanding of BLE/RFID/RF technologies.
• Strong troubleshooting and customer-focused communication.

Responsibilities

• Support the end-to-end deployment of Wiliot solutions.
• Perform onsite startup and commissioning activities.
• Troubleshoot, diagnose, and resolve technical issues (IoT devices, sensors, gateways, BLE/RF).
• Conduct routine maintenance and system upgrades.
• Monitor deployed systems and analyze performance data.
• Provide exceptional on-site customer support as a technical resource.
• Collaborate with engineering, product, and customer success teams.
• Assist in site surveys and deployment planning.
• Document installation procedures and troubleshooting steps.
• Ensure safety standards and company protocols are followed.
• Travel to customer sites as needed.

Skills

Field service experience

Troubleshooting

Customer communication

Education

Associate degree / technical certification

Tools

BLE

RFID

RF systems

Job description

Field Technician

• Professional Services
• Dallas
• Entry-level
• Full-time

Description

#LI-HybridWiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest consumer, retail, food and pharmaceutical companies to change the way we make, distribute, sell, use and recycle products.

Our investors include Softbank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm and PepsiCo.

We are growing fast and need people that want to be part of the journey, commercializing Sensing as a Service and enabling "Intelligence for Everyday Thing".

We are seeking Field Technicians to join our Dallas team. This is a hands-on, customer-facing role where you will play a critical part in deploying and supporting Wiliot’s cutting-edge IoT solutions in real-world environments.

About the role:

As a Field Technician, you will serve as the vital link between our technology and our customers, ensuring successful implementation, performance, and adoption of Wiliot solutions. You will collaborate closely with Customer Success Managers and Solution Engineers to bring solutions from concept to full-scale deployment.

This role is ideal for someone who enjoys working in the field, solving technical challenges, and directly contributing to customer success in a fast-paced, innovative environment. Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest consumer, retail, food and pharmaceutical companies to change the way we make, distribute, sell, use and recycle products.

We are looking for Field Technicians to join our Dallas team. This is a unique opportunity to work with world-class customers, stay technical, and enable scale - so think big. In this position, you will be supporting the successful implementation Wiliot products. The Field Technicians are the connecting link between Wiliot’s products and our customers. The Field Technicians are interacting with customers at every step of the journey - From understanding the problem, planning a solution architecture, deploying it at scale and molding the generated data to create customer value.

#LI-Hybrid

Responsibilities

Responsibilities

• Support the end-to-end deployment of Wiliot solutions, including installation, configuration, testing, and optimization of hardware and systems
• Perform onsite startup and commissioning activities, ensuring systems are operating correctly and meeting performance expectations
• Troubleshoot, diagnose, and resolve technical issues related to IoT devices, sensors, gateways, and connectivity (BLE/RF environments)
• Conduct routine maintenance, repairs, and system upgrades to ensure ongoing reliability and performance
• Monitor deployed systems, analyze performance data, and make adjustments to improve efficiency and accuracy
• Provide exceptional customer support during onsite visits, acting as a trusted technical resource
• Collaborate cross-functionally with engineering, product, and customer success teams to share feedback and improve solutions
• Assist in site surveys, solution planning, and implementation strategies for new customer deployments
• Document installation procedures, configurations, and troubleshooting steps to support scalability and knowledge sharing
• Ensure all work is performed in compliance with safety standards and company protocols
• Travel to customer sites as needed to support deployments and ongoing service

Requirements

Requirements

• Associate degree, technical certification, or equivalent hands-on experience in electronics, networking, or a related field
• 0-3 years of experience in field service, technical support, or installation roles (IoT, telecom, or hardware environments preferred)
• Basic understanding of wireless technologies such as BLE, RFID, or RF systems
• Strong troubleshooting and problem-solving skills with the ability to work independently in the field
• Excellent communication and interpersonal skills, with a customer-first mindset
• Ability to manage multiple tasks, prioritize effectively, and adapt in a fast-paced environment
• Comfortable working with hardware tools, diagnostic equipment, and technical documentation
• Willingness to travel locally (and occasionally regionally) to customer sites
• Ability to lift and move equipment as needed for installations