Field Equipment Service Engineer (Travel 10–15%)

Global Industrial Company; Buford (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Global Industrial is seeking a Technical Service professional to handle customer inquiries by email, chat, or phone, and perform troubleshooting for non-functioning products. You will liaise with service providers and collaborate with Sales, Customer Service, Product Development and Product Management to resolve issues.

The role involves professional customer relations, post-service follow-ups, and occasional site visits, with 10–15% travel.

Qualifications

• Bachelor's degree, Vocational Schooling and/or 1-3 years of relevant experience in a Technical Service role for equipment.
• Knowledge / Experience of how to maintain, repair, diagnose and replace equipment and machinery.
• Excellent communication skills, to be able to explain technical problems to customers.
• Excellent time management skills, ability to work independently
• Take ownership of individual assignments
• Travel 10% - 15%.

Responsibilities

• Answer incoming customer inquiries via email, chat, or phone.
• Engage customer to perform troubleshooting for non-functioning products and issuing replacement parts where applicable
• Liaise with Service Providers to solve customer service issues.
• Cross Functional collaboration with Sales, Customer Service, Product Development and Product Management to resolve customer issues.
• Handling customer relations in a professional and friendly manner.
• Offer support and solutions to customers in accordance with the company's customer service policies
• Perform post service follow up calls to assure customer satisfaction
• Customer Site visits as required

Education

Bachelor's degree, Vocational Schooling and/or 1-3 years of relevant experience in a Technical Service role for equipment

Excellent communication skills

Excellent time management

Take ownership of individual assignments

Willingness to travel 10-15%

Job description

Global Industrial is seeking a Technical Service professional to handle customer inquiries by email, chat, or phone, and perform troubleshooting for non-functioning products. You will liaise with service providers and collaborate with Sales, Customer Service, Product Development and Product Management to resolve issues.

The role involves professional customer relations, post-service follow-ups, and occasional site visits, with 10–15% travel.