Technical Service Technician ( Mechanical)

Global Industrial Company; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Service Representative to join their team. In this role, you will be the first point of contact for customers, providing exceptional support and solutions to technical inquiries. Your ability to communicate complex technical issues clearly will be vital in ensuring customer satisfaction. This position involves collaboration across various departments, offering a dynamic work environment where your skills will directly impact customer experience. If you are passionate about customer service and have a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• 1-3 years of experience in a Technical Service role for equipment.
• Knowledge of maintaining, repairing, diagnosing, and replacing equipment.

Responsibilities

• Answer customer inquiries via email, chat, or phone.
• Engage customers in troubleshooting non-functioning products.
• Conduct post-service follow-up calls to assure customer satisfaction.

Skills

Technical Service Experience

Communication Skills

Time Management

Problem Solving

Education

Bachelor’s Degree

Vocational Schooling

Job description

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Responsibilities

1. Answer incoming customer inquiries via email, chat, or phone.
2. Engage customers to perform troubleshooting for non-functioning products and issue replacement parts where applicable.
3. Liaise with Service Providers to solve customer service issues.
4. Cross-functional collaboration with Sales, Customer Service, Product Development, and Product Management to resolve customer issues.
5. Handle customer relations in a professional and friendly manner.
6. Offer support and solutions to customers in accordance with the company's customer service policies.
7. Perform post-service follow-up calls to assure customer satisfaction.
8. Conduct customer site visits as required.

Competencies and Skills

1. Bachelor’s degree, Vocational Schooling, and/or 1-3 years of relevant experience in a Technical Service role for equipment.
2. Knowledge/Experience of how to maintain, repair, diagnose, and replace equipment and machinery.
3. Excellent communication skills to explain technical problems to customers.
4. Excellent time management skills and the ability to work independently.
5. Take ownership of individual assignments.
6. 10% - 15% travel.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.