Field Technical Service Rep — Industrial & Chemical Solutions

USA – DuBois Chemicals, Inc; United States; Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

health insurance

dental insurance

vision insurance

life insurance

401k with company match

paid holidays

vacation time

income protection plans

Job summary

DuBois Chemicals, Inc. is seeking a Service Representative to support a multi-customer territory with a focus on reducing operating costs and delivering value across fleet wash, surface treatment and industrial applications.

The role emphasizes strong technical aptitude, field service, and clear communication with customers and cross-functional teams, with up to 25% travel. DuBois offers comprehensive benefits and opportunities for growth.

Qualifications

• 2+ years of mechanical, chemical, or industrial experience.
• Mechanical aptitude with electrical and pipefitting preferred.
• Strong time management skills with attention to detail.
• Ability to understand the products and services offered by the company.
• Excellent oral and written communication skills.
• Proficient in performing technical/mechanical on-site testing.
• Ability to travel up to 25% including overnight travel.
• Proficient in Microsoft Products and CRM tools.

Responsibilities

• Effective technical service to support product application at customer's sites and create superior account satisfaction and retention.
• Manage multiple customers across given geography that utilize a variety of product lines.
• Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction.
• Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.
• Ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude by resolving customer's technical challenges and assist with improving processes.
• Effectively communicate and collaborate with team members, as well as other cross functional support employees.
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
• Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service.
• Travel to assigned customers to conduct service audits.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Skills

Mechanical aptitude

Electrical knowledge

Pipefitting

Time management

Communication skills

CRM proficiency

Travel readiness

Tools

CRM software

Job description

DuBois Chemicals, Inc. is seeking a Service Representative to support a multi-customer territory with a focus on reducing operating costs and delivering value across fleet wash, surface treatment and industrial applications.

The role emphasizes strong technical aptitude, field service, and clear communication with customers and cross-functional teams, with up to 25% travel. DuBois offers comprehensive benefits and opportunities for growth.