Service Representative- Johnson City, TN

USA – DuBois Chemicals, Inc; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid holidays

Vacation time

Income protection plans

Job summary

Blendco, a subsidiary of DuBois Chemicals, seeks a high performing Service Representative to support on-site car washes, perform preventative maintenance and calibration of chemical dispensing systems to optimize wash performance and quality standards. The role covers multiple customer sites in the Johnson City, TN region with travel up to 30% and strong emphasis on safety and customer focus.

You will inspect and test systems, train customers, manage inventory, document inspections, and work

Qualifications

• Live in the greater Johnson City, TN area.
• 2+ years Mechanical, Chemical, or Industrial experience preferred.
• Mechanical Aptitude in electrical and pipefitting preferred.
• Ability to work remotely on installations.
• Strong time management skills with attention to detail.
• Excellent oral and written communication skills.
• Ability to manage shifting priorities in a fast-paced environment.
• Proficient in performing technical/mechanical on-site maintenance and testing.
• Ability to work independently with minimal supervision as well as on a team.
• Proficient in Microsoft Office.
• Must possess a valid driver’s license and clean driving record.
• Ability to travel up to 30% including some overnight travel.

Responsibilities

• Inspect and test chemical application systems, as well as wash equipment for proper function, troubleshooting any issues and making repairs or adjustments.
• Manage multiple customer sites across given geography that utilize our chemicals.
• Ensure the customer is adequately trained in proper operation of chemicals and equipment.
• Consistent service of car wash equipment (repair/maintenance), replacement installations, chemical testing, inventory management, and providing customer with value-add personal service.
• Ability to complete reports regarding onsite inspections and notify site and corporate leaders on issues or corrective actions.
• Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assisting with improving processes.
• Effectively communicate (phone, virtually, face to face) and work collaboratively with customers and team members, as well as other cross functional support employees.
• Maintain a constant focus on work and vehicle driving safe habits.
• Travel to assigned customer sites to provide superior service.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Skills

Mechanical experience

Communication skills

Time management

Independence

Tools

Microsoft Office

Job description

It’s fun to work in a company where people truly BELIEVE in what they are doing! We’re committed to bringing passion and customer focus to the business. This role is in the Johnson City TN region. Blendco, a subsidiary of DuBois Chemicals is looking for a high performing Service Representative to support on‑site car washes to perform preventative maintenance and calibration of chemical dispensing systems to optimize wash performance and ensure quality standards. DuBois is committed to ecologically responsible chemistry and is continuing to develop proprietary innovative products. Responsible for providing solutions to our customers by focusing on lowering their total operating costs and consistently exceeding their expectations by delivering efficiency to their car wash sites. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

Responsibilities

• Inspect and test chemical application systems, as well as wash equipment for proper function, troubleshooting any issues and making repairs or adjustments.
• Manage multiple customer sites across given geography that utilize our chemicals.
• Ensure the customer is adequately trained in proper operation of chemicals and equipment.
• Consistent service of car wash equipment (repair/maintenance), replacement installations, chemical testing, inventory management, and providing customer with value‑add personal service.
• Ability to complete reports regarding onsite inspections and notify site and corporate leaders on issues or corrective actions.
• Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assisting with improving processes.
• Effectively communicate (phone, virtually, face to face) and work collaboratively with customers and team members, as well as other cross functional support employees.
• Maintain a constant focus on work and vehicle driving safe habits.
• Travel to assigned customer sites to provide superior service.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

Basic Qualifications

• Live in the greater Johnson City, TN area.
• 2+ years Mechanical, Chemical, or Industrial experience preferred.
• Mechanical Aptitude in electrical and pipefitting preferred.
• Ability to work remotely on installations.
• Strong time management skills with an attention to detail.
• Excellent oral and written communication skills.
• Ability to manage shifting priorities/change in a fast‑paced environment.
• Proficient in performing technical/mechanical on‑site maintenance and testing.
• Ability to work independently with minimal supervision as well as on a team.
• Proficient in Microsoft Office.
• Must possess a valid driver’s license and clean driving record.
• Ability to travel up to 30% including some overnight travel.

DuBois values

• Honest and Ethical Behavior
• Collaborative Communication
• Safety at Work and Home
• Environmental Stewardship

Perks and Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401k with company match
• Paid holidays
• Vacation time
• Income protection plans

DuBois offers the stability and comprehensive benefits of a larger organization with the feel of a smaller, more personable company. The diversity of our roles, customers served and large number of manufacturing, distribution and technical centers provide many routes for your career advancement. If you value learning, improving processes and want to make an immediate impact, DuBois is where you want to be.