Technical Service Representative

USA – DuBois Chemicals, Inc; United States; Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

health insurance

dental insurance

vision insurance

life insurance

401k with company match

paid holidays

vacation time

income protection plans

Job summary

DuBois Chemicals, Inc. is seeking a Service Representative to support a multi-customer territory with a focus on reducing operating costs and delivering value across fleet wash, surface treatment and industrial applications.

The role emphasizes strong technical aptitude, field service, and clear communication with customers and cross-functional teams, with up to 25% travel. DuBois offers comprehensive benefits and opportunities for growth.

Qualifications

• 2+ years of mechanical, chemical, or industrial experience.
• Mechanical aptitude with electrical and pipefitting preferred.
• Strong time management skills with attention to detail.
• Ability to understand the products and services offered by the company.
• Excellent oral and written communication skills.
• Proficient in performing technical/mechanical on-site testing.
• Ability to travel up to 25% including overnight travel.
• Proficient in Microsoft Products and CRM tools.

Responsibilities

• Effective technical service to support product application at customer's sites and create superior account satisfaction and retention.
• Manage multiple customers across given geography that utilize a variety of product lines.
• Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction.
• Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.
• Ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude by resolving customer's technical challenges and assist with improving processes.
• Effectively communicate and collaborate with team members, as well as other cross functional support employees.
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
• Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service.
• Travel to assigned customers to conduct service audits.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Skills

Mechanical aptitude

Electrical knowledge

Pipefitting

Time management

Communication skills

CRM proficiency

Travel readiness

Tools

CRM software

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

POSITION SUMMARY:

DuBois Chemicals is looking for a high performing Service Representative to support a territory with excellent upside growth potential. Responsible for providing solutions to our fleet wash, surface treatment and industrial customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed. DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. Our scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers' needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.

KEY RESPONSIBILITIES:

• Effective technical service to support product application at customer's sites and create superior account satisfaction and retention.
• Manage multiple customers across given geography that utilize a variety of product lines.
• Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction.
• Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.
• Ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude by resolving customer's technical challenges and assist with improving processes.
• Effectively communicate and collaborate with team members, as well as other cross functional support employees.
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
• Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service.
• Travel to assigned customers to conduct service audits.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

MINIMUM QUALIFICATIONS:

• 2+ years of mechanical, chemical, or industrial experience.
• Mechanical Aptitude in electrical and pipefitting preferred.
• Strong time management skills with attention to detail.
• Ability to understand the products and services offered by the company.
• Excellent oral and written communication skills.
• Proficient in performing technical/mechanical on-site testing.
• Ability to adjust to various customer needs and situations.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools.
• Ability to travel up to 25% including overnight travel.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

Working at DuBois is dynamic, flexible and fun. Our customer centric focus gives you the opportunity to leverage your creative and innovative talents to help deliver specialty chemical solutions safely while protecting the environment.

DuBois values:

• Honest and Ethical Behavior
• Collaborative Communication
• Safety at Work and Home
• Environmental Stewardship

Perks and Benefits

You will enjoy building your career with DuBois. DuBois offers the stability and comprehensive benefits of a larger organization with the feel of a smaller, more personable company.

The diversity of our roles, customers served and large number of manufacturing, distribution and technical centers provide many routes for your career advancement. If you value learning, improving processes and want to make an immediate impact, DuBois is where you want to be.

• health insurance
• dental insurance
• vision insurance
• life insurance
• 401k with company match
• paid holidays
• vacation time
• income protection plans