Field Technical Service Engineer - Industrial Cutting

01 Hypertherm, Inc.; Lebanon (NH); On-site; USD 59,697 - 99,494; Full time

Benefits offered by this job

Profit Sharing

Employee Stock Ownership

Community service time

Job summary

Hypertherm Associates is seeking a highly motivated Technical Service Engineer to join our team in Lebanon, NH. The role supports Hypertherm products through in-house or on-site troubleshooting, training customers on usage, maintenance, and optimization to build self-sustaining technical capabilities.

The position emphasizes account support, documenting activities, and mentoring others, with travel up to 40%.

Qualifications

• Bachelor’s degree in engineering is required.
• 5+ years of experience with industrial cutting equipment in a service role.
• Strong customer-facing communication and problem-solving skills.

Responsibilities

• Troubleshoot and repair Hypertherm products on-site or in-house to ensure system integration.
• Deliver hands-on technical trainings for customers on usage and maintenance.
• Build long-term service partnerships with channel partners and end users.
• Document key activities for problem solving and knowledge sharing.
• Mentor colleagues through on-the-job training.

Skills

Customer-facing

Self-motivation

Problem-solving

Education

Bachelor’s degree in engineering

Tools

CNC machine code

Automation systems

Networking/IT basics

Job description

Hypertherm Associates is seeking a highly motivated Technical Service Engineer to join our team in Lebanon, NH. The role supports Hypertherm products through in-house or on-site troubleshooting, training customers on usage, maintenance, and optimization to build self-sustaining technical capabilities.

The position emphasizes account support, documenting activities, and mentoring others, with travel up to 40%.