Technical Service Engineer

01 Hypertherm, Inc.; Lebanon (NH); On-site; USD 59,697 - 99,494; Full time

Benefits offered by this job

Profit Sharing

Employee Stock Ownership

Community service time

Job summary

Hypertherm Associates is seeking a highly motivated Technical Service Engineer to join our team in Lebanon, NH. The role supports Hypertherm products through in-house or on-site troubleshooting, training customers on usage, maintenance, and optimization to build self-sustaining technical capabilities.

The position emphasizes account support, documenting activities, and mentoring others, with travel up to 40%.

Qualifications

• Bachelor’s degree in engineering is required.
• 5+ years of experience with industrial cutting equipment in a service role.
• Strong customer-facing communication and problem-solving skills.

Responsibilities

• Troubleshoot and repair Hypertherm products on-site or in-house to ensure system integration.
• Deliver hands-on technical trainings for customers on usage and maintenance.
• Build long-term service partnerships with channel partners and end users.
• Document key activities for problem solving and knowledge sharing.
• Mentor colleagues through on-the-job training.

Skills

Customer-facing

Self-motivation

Problem-solving

Education

Bachelor’s degree in engineering

Tools

CNC machine code

Automation systems

Networking/IT basics

Job description

Technical Service Engineer – Hypertherm Associates

Hypertherm Associates is a global, 100% associate‑owned manufacturer and a global leader in advanced industrial cutting solutions. We invite a highly‑motivated Technical Service Engineer to join our growing team.

Responsibilities

• Support Hypertherm products for customers through in‑house or on‑site troubleshooting, consultation or repair to enable system integration, identify root‑cause issues, and provide customer hands‑on technical knowledge.
• Professionally and effectively deliver technical product training to customers covering usage, maintenance, and optimization of Hypertherm products to establish and strengthen self‑sustaining technical capabilities.
• Provide individualized account support to facilitate resolution of account service or application issues and develop long‑term service partnerships with target channel partner and end‑user accounts.
• Accurately document all key work activities with a technical problem‑solving and knowledge‑library building mindset.
• Mentor others through on‑the‑job training, product and process knowledge to foster development of short‑term capabilities.

Qualifications

• Bachelor’s degree in an engineering discipline with 5+ years of experience with industrial cutting equipment (plasma, waterjet, laser, oxyfuel) in a technical service or related field.
• High level of self‑drive, excitement in learning new technologies.
• Strong desire to excel in a customer‑facing environment.

Preferred Knowledge, Experience or Skills

• Expertise in automation, drives and motors, networking/IT, industrial programming and CNC machine code, or application engineering.

Location & Travel

On‑site – Lebanon, NH. Travel up to 40%.

Benefits

• Global, 100% employee‑owned company for over 50 years.
• Profit‑Sharing.
• Employee Stock Ownership.
• Five days per year of community service time.
• Strong commitment to environmental stewardship.
• Stable, growing organization with a no‑layoff philosophy.

Salary

Annual base pay range: $59,697.00 – $99,494.00. Pay within this range varies based on relevant experience, skills, and education.

Equal Opportunity Statement

Hypertherm Associates is proud to be an Equal Opportunity Employer, and we welcome all applications. We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws.