Field Technical Service

Gibson Abrasive Equipment; Fishers (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

A machinery manufacturing company located in Fishers, Indiana is seeking a self-motivated Field Service Technician. This role involves extensive travel for equipment start-ups, installations, and service of shot blasting equipment. The technician will deliver exceptional customer service and drive service success. The ideal candidate should have a High School diploma with 2+ years of service experience, particularly in machinery mechanics and electronics. This role demands strong troubleshooting skills and the ability to work independently.

Qualifications

• 2+ years of experience in service-related roles.
• Required experience in machinery mechanics and electronics.
• Ability to work flexible shifts and adapt to changing work schedules.

Responsibilities

• Provide service and customer support during field visits.
• Respond to customer tech service calls and emails promptly.
• Install new equipment and conduct on-site start-ups.
• Document service and installation actions accurately.

Skills

Customer service

Troubleshooting

Technical problem diagnosis

Communication

Education

High School diploma/GED

Job description

Overview

Job Description Our company is looking for a self-motivated Field Service Technician. The job will entail extensive travel conducting equipment start-ups, installations, and service on Gibson shot blasting equipment. The goal is to deliver the desired customer service experience and drive service success that improves customer satisfaction, maximizes customer retention and increases profitability for our company.

Responsibilities

• Providing service and customer support during field visits and dispatches by studying system requirements, investigating complaints, diagnosing errors or technical problems, determining proper solutions, conducting tests and resolving problems.
• Responding to customer tech service telephone calls and emails in a timely fashion
• Installation of new equipment and start-up on-site
• Maintains customer confidence by keeping service information confidential.
• Setting daily work schedules
• Scheduling travel arrangements
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Downtime would include working in our Assembly Department assembling new machinery as needed
• Build positive relationships with customers

Qualifications and Skills

• High School diploma/GED required
• 2+ years of experience in service
• Required experience oh machinery mechanics and electronics
• Ability to troubleshoot, test and repair
• Ability to work flexible shifts adapt to changing work schedules
• Able to work with minimal supervision