Service Technician

SunPower Corporation; Mountain View (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SunPower Corporation is seeking a proactive Field Service Technician to deliver outstanding on-site service to our customers in Mountain View, CA. You will perform installs, maintenance, testing, and repairs, ensuring safety and compliance with field protocols.

You will diagnose issues, document service reports, and build strong customer relationships while coordinating with the technical team to meet customer requirements and improve satisfaction and retention.

Qualifications

• Proven field service experience is required.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to work flexible shifts and adapt to changing work schedules.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on-site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Operate vehicle in a safe manner and ensure proper use of field automation systems
• Follow all company’s field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Skills

Proven field service experience

Troubleshoot, test, repair, service

Flexible shifts / adaptable

Mobile tools & apps familiarity

Job description

About the Field Service Technician Position

We are looking for a self-starting Field Service Technician to deliver a high level of customer service to our company customers.

We want you to drive the kind of service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Field Service Technician Responsibilities

Provide service and customer support during field visits or dispatches

Tie workflow to schedule

Manage all on-site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Operate vehicle in a safe manner and ensure proper use of field automation systems

Follow all company’s filed procedures and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with customers

Field Service Technician Requirements

Proven field service experience

Ability to troubleshoot, test, repair, and service technical equipment

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with mobile tools and applications