Field Tech Support Engineer – Onsite & Remote

Experis Technology Group

Oronoco (MN)

On-site

USD 24,000 - 31,000

Full time

3 days ago

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Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending账户

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k), Plus Match

Weekly Pay

Job summary

ManpowerGroup, via its Experis brand, is seeking a Field Technical Support Engineer to support onsite and remote accounts from Oronoco, MN. The role emphasizes clear communication, proactive problem-solving, and delivering reliable technical support to customers and service partners.

The candidate should have a technical background with 2–4 years of related experience or a technical degree with 1–2 years of relevant work.

Qualifications

Strong communication skills and ability to present information clearly.
Proactive problem-solving mindset with the ability to work under pressure.
Experience delivering software service, post-sales or service delivery support.
Thorough understanding of onsite system repair and hardware/software platforms.
Advanced knowledge of operating systems and software; basic networking knowledge.

Responsibilities

Clarify customer needs and ensure they are met to maintain high customer satisfaction.
Handle customer-relations problems promptly and escalate per procedures.
Provide post-sales software/service support for remote or local accounts.
Deliver direct post-sales technical support to end users and service providers.
Use monitoring tools to identify prevention opportunities and reduce repeat issues.