Field Tech Specialist: On-Site Retail Equipment Repair

Ravyx; New York (NY); On-site; USD 39,000 - 45,000; Full time

Job summary

Ravyx in Queens, NY is seeking a Technical Service Field Specialist. You will repair, replace, configure, and test retail technology equipment including POS terminals and touchscreen systems, ensuring timely responses and high quality workmanship.

This full-time on-site role requires travel within the client region, on-site and remote diagnostics, and accurate documentation of work in the ticketing system to maintain customer satisfaction.

Qualifications

• DEP or DEC in Computer Science or related technical discipline.
• Strong troubleshooting and hardware repair skills.
• Experience with retail technology environments and POS systems preferred.
• Valid driver’s license and access to a personal vehicle.
• Bilingual French/Spanish/English preferred.

Responsibilities

• Repair, replace, configure, and test retail systems and peripherals, including POS terminals, PCs, touchscreen systems, and related hardware.
• Diagnose and resolve technical issues remotely and on-site at client locations.
• Provide technical expertise during escalated service events.
• Communicate with clients to understand issues, manage expectations, and deliver effective solutions.
• Travel within the client region to perform on-site repairs.
• Ship, receive, and track parts to support repair activities.
• Ensure service timelines and communicate delays.
• Document work in the integrated management software system.
• Maintain compliance with internal service standards and quality expectations.
• Ensure customer satisfaction through professional communication and reliable service execution.

Skills

Troubleshooting

Hardware repair

System diagnostics

Retail technology

Customer service

Communication

Driver's license

Bilingual FR/ES/EN

On-site support

Education

DEP/DEC in Computer Science

Tools

Salesforce

Job description

Ravyx in Queens, NY is seeking a Technical Service Field Specialist. You will repair, replace, configure, and test retail technology equipment including POS terminals and touchscreen systems, ensuring timely responses and high quality workmanship.

This full-time on-site role requires travel within the client region, on-site and remote diagnostics, and accurate documentation of work in the ticketing system to maintain customer satisfaction.