Technical Service Field Specialist

Ravyx; New York (NY); On-site; USD 39,000 - 45,000; Full time

Job summary

Ravyx in Queens, NY is seeking a Technical Service Field Specialist. You will repair, replace, configure, and test retail technology equipment including POS terminals and touchscreen systems, ensuring timely responses and high quality workmanship.

This full-time on-site role requires travel within the client region, on-site and remote diagnostics, and accurate documentation of work in the ticketing system to maintain customer satisfaction.

Qualifications

• DEP or DEC in Computer Science or related technical discipline.
• Strong troubleshooting and hardware repair skills.
• Experience with retail technology environments and POS systems preferred.
• Valid driver’s license and access to a personal vehicle.
• Bilingual French/Spanish/English preferred.

Responsibilities

• Repair, replace, configure, and test retail systems and peripherals, including POS terminals, PCs, touchscreen systems, and related hardware.
• Diagnose and resolve technical issues remotely and on-site at client locations.
• Provide technical expertise during escalated service events.
• Communicate with clients to understand issues, manage expectations, and deliver effective solutions.
• Travel within the client region to perform on-site repairs.
• Ship, receive, and track parts to support repair activities.
• Ensure service timelines and communicate delays.
• Document work in the integrated management software system.
• Maintain compliance with internal service standards and quality expectations.
• Ensure customer satisfaction through professional communication and reliable service execution.

Skills

Troubleshooting

Hardware repair

System diagnostics

Retail technology

Customer service

Communication

Driver's license

Bilingual FR/ES/EN

On-site support

Education

DEP/DEC in Computer Science

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Service Field Specialist

Full Time Technical Queens, NY, US

2 days ago Requisition ID: 1122

Salary Range: $28.00 To $33.00 Hourly

Position Summary

The Technical Service Specialist is responsible for the repair, replacement, and configuration of retail technology equipment both internally and at client locations. As a technical expert in the field, this role ensures the timely resolution of hardware and peripheral issues while maintaining high service standards and customer satisfaction. Working closely with clients and internal teams, the Technical Service Specialist provides hands-on technical support, ensures quality workmanship, and contributes to operational excellence across retail environments.

Responsibilities

Equipment Repair & Technical Support

• Repair, replace, configure, and test retail systems and peripherals, including POS terminals, PCs (Toshiba and other platforms), touchscreen systems, and related hardware.
• Diagnose and resolve technical issues both remotely and on-site at client locations.
• Provide technical expertise during escalated or complex service events.
• Communicate with clients to understand technical issues, manage expectations, and deliver effective solutions.

Field Service & Logistics

• Travel within the client region assigned area to perform on-site repairs and service
• Ship, receive, and track parts sent to clients to support repair activities.
• Ensure service timelines and delivery deadlines are met and proactively communicate any delays.

Documentation & Quality Standards

• Document work performed accurately within the integrated management software system.
• Maintain compliance with internal service standards and quality expectations.
• Ensure customer satisfaction through professional communication and reliable service execution.

Required Skills & Qualifications

• DEP or DEC in Computer Science or other relevant technical discipline
• Strong knowledge of technical troubleshooting, hardware repair, and system diagnostics.
• Experience with retail technology environments and POS systems preferred.
• Knowledge of Salesforce or service management software is an asset.
• Valid driver’s license and access to a personal vehicle required.

Professional Skills

• Bilingual proficiency in French and/or Spanish and English (oral and written) (preferred)
• Strong diagnostic and problem-solving abilities.
• Ability to manage priorities effectively and meet service deadlines.
• Detail-oriented with strong organizational skills.
• Professional and customer-focused communication style.
• Full-time position
• May require shift flexibility based on support coverage needs