Field Service Technician: Retail POS & Hardware

Ravyx, Inc.; New York (NY); On-site; USD 39,000 - 45,000; Full time

Job summary

Ravyx, Inc. is seeking a Technical Service Field Specialist for a full-time, on-site role in Queens, NY.

The technician will repair, configure, and test retail technology equipment, including POS terminals and peripheral devices, while maintaining high customer satisfaction. The position requires on-site travel within the client region, strong diagnostic skills, and experience with retail tech environments.

Qualifications

• Strong knowledge of technical troubleshooting, hardware repair, and system diagnostics.
• Experience with retail technology environments and POS systems preferred.
• Salesforce or service management software knowledge is an asset.

Responsibilities

• Repair, replace, configure, and test retail systems and peripherals (POS terminals, PCs, touchscreen systems).
• Diagnose and resolve issues remotely and on-site at client locations.
• Document work performed in the management software and ensure quality standards.

Skills

Technical troubleshooting

Customer service

Time management

Communication

Education

DEP or DEC in Computer Science

Tools

Salesforce

Job description

Ravyx, Inc. is seeking a Technical Service Field Specialist for a full-time, on-site role in Queens, NY.

The technician will repair, configure, and test retail technology equipment, including POS terminals and peripheral devices, while maintaining high customer satisfaction. The position requires on-site travel within the client region, strong diagnostic skills, and experience with retail tech environments.