Field Tech II: Enterprise IT Support & Cabling Pro

Compucom; Mission Hills (KS); On-site; USD 26,863 - 35,817; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

401(k)

Paid time off

Job summary

Compucom is seeking a Field Technician in Mission Hills, Kansas. As a Level II Technician, you will be the first point of contact for customers, resolving technical issues effectively. Your responsibilities will include troubleshooting, installing hardware, and managing service requests.

This position requires a strong understanding of Windows operating systems, as well as excellent communication skills. The hourly wage ranges from $19.50 to $26.00, with various benefits including medical, dental, and vision insurance.

Qualifications

• Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school.
• Ability to troubleshoot and install hardware.
• Proficiency in managing service requests and documentation.

Responsibilities

• Act as the primary technical contact for assigned customers.
• Manage inventory levels and processes effectively.
• Provide status updates to end users according to SLAs.

Skills

Communication skills

Technical troubleshooting

Windows operating systems

Networking knowledge

Attention to detail

Education

Associate's degree in Computer Science or Information Technology

Tools

ServiceNow

Banking equipment knowledge

Job description

Compucom is seeking a Field Technician in Mission Hills, Kansas. As a Level II Technician, you will be the first point of contact for customers, resolving technical issues effectively. Your responsibilities will include troubleshooting, installing hardware, and managing service requests.

This position requires a strong understanding of Windows operating systems, as well as excellent communication skills. The hourly wage ranges from $19.50 to $26.00, with various benefits including medical, dental, and vision insurance.