Field Technician — Hardware Repair & On-Site Support

Gr8ttek; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

$40 per call/$5 per call per diem

Dell/Lenovo certifications

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused break-fix services on client products, with responsibilities for service calls, asset control, and administrative tasks.

Strong troubleshooting and decision-making abilities are essential. The position reports to the Territory Supervisor and requires Dell/Lenovo certifications, valid driver’s license, and the ability to lift up to 50 lbs.

Qualifications

• Technical school certification or equivalent.
• 1-2 years of relevant experience preferred.
• Valid driver’s license required.
• Own a basic repair tool kit.
• Ability to lift and move equipment up to 50 lbs.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Possess excellent customer service skills.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• May provide guidance to colleagues.

Skills

Technical troubleshooting

Customer service

Clear communication

Education

Technical school certification

1-2 years relevant experience

Tools

Dell certifications

Lenovo certifications

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused break-fix services on client products, with responsibilities for service calls, asset control, and administrative tasks.

Strong troubleshooting and decision-making abilities are essential. The position reports to the Territory Supervisor and requires Dell/Lenovo certifications, valid driver’s license, and the ability to lift up to 50 lbs.