Field Tech & Customer Success Engineer – Digital Presses

Hewlett Packard Enterprise; Pennsylvania; Hybrid; USD 53,000 - 75,000; Full time

Job summary

HP Canada is seeking an HP Indigo Field Technical Support Engineer to deliver expert services at customer sites. You will diagnose and repair presses, perform calibrations, and provide on-site and remote support while maintaining documentation.

The role emphasizes ramp-up training, operator coaching, and collaboration with Sales, Applications, and Customer Success teams to ensure customer satisfaction and long-term business value.

Qualifications

• HP Indigo Certification or prior HP Indigo press experience.
• Familiar with DFE/RIP software such as HP Smart Stream, Esko or EFI.
• Lean or Six Sigma methodologies knowledge is a plus.
• Multilingual skills are a plus.

Responsibilities

• Install and commission HP Indigo digital presses at customer locations.
• Diagnose and resolve hardware, software, and process issues on presses.
• Perform routine maintenance, upgrades, and press calibrations.
• Provide on-site and remote technical support.
• Maintain service records and technical documentation.

Skills

HP Indigo Certification

DFE / RIP software

Lean Six Sigma

Multilingual

Customer relations

Education

High School Diploma / GED

Tools

HP Smart Stream

Esko

EFI

Job description

HP Canada is seeking an HP Indigo Field Technical Support Engineer to deliver expert services at customer sites. You will diagnose and repair presses, perform calibrations, and provide on-site and remote support while maintaining documentation.

The role emphasizes ramp-up training, operator coaching, and collaboration with Sales, Applications, and Customer Success teams to ensure customer satisfaction and long-term business value.