Field Technical Support & Customer Success Engineer

Relha LLC; Northern (KY); Hybrid; USD 53,000 - 75,000; Full time

Benefits offered by this job

Group benefit programs (medical,Dental

Disability coverage

15 paid vacation days

Job summary

HP Indigo Customer Success Engineer role in Canada focuses on delivering expert technical services, including diagnosing and repairing presses, with hybrid on-site and remote support. The role emphasizes onboarding, operator training, and leveraging AI/tools for proactive maintenance to ensure uptime.

The position requires HP Indigo experience or certifications, knowledge of DFE/RIP software, and Lean/Six Sigma awareness, with multiskilled capability across hardware and software support.

Qualifications

• High School Diploma or GED; commensurate work experience considered.
• Typically 6–8 years of related work experience in HP products or on-site customer support.

Responsibilities

• Install and commission HP Indigo digital presses at customer locations.
• Diagnose and resolve hardware, software, and process-related issues.
• Perform routine maintenance, upgrades, and press calibrations.
• Provide on-site and remote technical support.
• Maintain service records, technical documentation, and reports.
• Deliver structured Ramp-Up training programs to new customers.
• Educate press operators on operation, maintenance, color management, and workflow.
• Collaborate with Sales, Applications, and Customer Success for smooth handovers.

Skills

Electrical Engineering

Hand Tools

KPIs

Cross-Org Skills

Education

High School Diploma/General Education Diploma (GED) or higher secondary education

Tools

HP Indigo Certification

HP Smart Stream

Esko

EFI

Job description

HP Indigo Customer Success Engineer role in Canada focuses on delivering expert technical services, including diagnosing and repairing presses, with hybrid on-site and remote support. The role emphasizes onboarding, operator training, and leveraging AI/tools for proactive maintenance to ensure uptime.

The position requires HP Indigo experience or certifications, knowledge of DFE/RIP software, and Lean/Six Sigma awareness, with multiskilled capability across hardware and software support.