Digital Press Field Tech: Install, Train & Support

Pro Staff; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Mileage reimbursement

Job summary

Pro Staff is seeking a Digital Press Field Engineer to serve as the frontline technical expert for customers in the Cincinnati area. You will diagnose issues, ensure equipment reliability, and deliver hands-on support to keep customers running at peak performance.

You will guide customers through installation, ramp-up, and ongoing success, leveraging AI and remote diagnostics. Strong field-service background with digital presses and travel readiness are essential for this role.

Qualifications

• Technical diploma or degree in Electronics, Mechanical Engineering or related field.
• 3+ years of field service experience with digital printing equipment (Indigo experience preferred).
• Strong knowledge of digital press technology, color theory, and RIP/workflow systems.
• Excellent troubleshooting across print quality, mechanical, and electrical domains.
• Willingness to travel domestically and occasionally internationally.

Responsibilities

• Install, commission, and calibrate digital presses at customer sites.
• Diagnose and resolve hardware, software, and process-related issues with speed and precision.
• Perform routine maintenance, software upgrades, and preventive service.
• Deliver both on-site and remote technical support as needed.
• Maintain accurate service records, documentation, and reports.
• Lead Ramp-Up programs for new customers during the first 30–90 days.
• Train press operators on operation, color management, maintenance, and troubleshooting.

Skills

Field service experience

Digital printing equipment knowledge

Troubleshooting

Customer training/mentoring

Strong communication

Travel availability

Education

Technical diploma or degree in Electronics or Mechanical Engineering

Tools

Smart Stream

Esko

EFI

Job description

Pro Staff is seeking a Digital Press Field Engineer to serve as the frontline technical expert for customers in the Cincinnati area. You will diagnose issues, ensure equipment reliability, and deliver hands-on support to keep customers running at peak performance.

You will guide customers through installation, ramp-up, and ongoing success, leveraging AI and remote diagnostics. Strong field-service background with digital presses and travel readiness are essential for this role.