Field Technical Support Engineer

Hewlett Packard Enterprise; Northern (KY); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Paid holidays

Paid time off

Job summary

Hewlett Packard Enterprise is seeking a Field Technical Support Engineer to service HP Indigo Digital Printing Presses across the greater South Carolina area, traveling to customer sites, delivering on-site diagnostics, repairs, and expert guidance. You will be the customer-facing face, ensuring high performance and satisfaction.

The role requires 4–6 years in field service or printer repair, strong mechanical/electrical skills, and the ability to work independently in a fast-paced environment

Qualifications

• 4-6 years in field service, technical support, or printing press repair.
• Excellent communication and problem-solving abilities.
• Ability to work independently and under pressure.

Responsibilities

• Set up HP Indigo Digital Printing presses, including hardware, software, and network components.
• Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
• Educate customers on proper usage, color management, and best practices.
• Follow installation and escalation plans to meet deadlines and quality standards.
• Use monitoring tools to identify and prevent potential issues before they impact operations.
• Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

Skills

Field service

HP Indigo knowledge

Electrical troubleshooting

Mechanical troubleshooting

Networking

Customer training

Education

High School Diploma or GED

Tools

HP Indigo software

Job description

Field Technical Support Engineer Description - About the role:

This role is for aField Service Technicianspecializing inHP Indigo Digital Printing Presses. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in the greater South Carolina area, traveling to customer sites to ensure their digital printing solutions run flawlessly. This is more than a technical role — it’s about building trust, solving problems, and keeping businesses moving, while maintaining high customer satisfaction levels and addressing customer-related issues promptly.

What You’ll Do

• Set up HP Indigo Digital Printing presses, including hardware, software, and network components.
• Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
• Educate customers on proper usage, color management, and best practices.
• Follow installation and escalation plans to meet deadlines and quality standards.
• Use monitoring tools to identify and prevent potential issues before they impact operations.
• Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

What You Bring

• Strong mechanical, electrical, and electronic troubleshooting skills
• Knowledge of digital printing press technology
• Solid computer/networking skills

Education & Experience

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence Typical candidate possesses 4-6 years in field service, technical support, or printing press repair Excellent communication and problem-solving abilities Ability to work independently and under pressure

Other Requirements

• Valid driver’s license and reliable transportation
• Ability to lift, bend, and stoop throughout the day

Specialized Skills

• HP Indigo knowledge
• Printing industry knowledge
• Ability to integrate hardware/software solutions

Location

Candidate must reside in the greater South Caroloina area. This is a field-based role with 80% travel to customer sites. Travel distances will vary day-to-day.

Pay

The pay range for this position is $25 to $38 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)

Job Details

Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 75% Relocation - Not Specified

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Company Culture & Values

You want to reshape the way the world works. So do we. You’re looking for more than just a job; you’re looking to make a difference. That means creating something new. Something that matters. Something that changes how the world works for the better. A career at HP can help you build the tomorrow you want. Let’s grow together.

Privacy, Terms of Use, and Accessibility

Our founders believed that business exists when people work together to ‘accomplish something collectively which they could not accomplish separately.’ We uphold a zero-tolerance policy towards discrimination and treat everyone with respect. By maintaining these principles, we empower the HP team to contribute to our collective success and the future of work. Learn more about HP personal data practices at Privacy Statement, Personal Data Rights Notice (where applicable), Accessibility at HP, and Terms. You can be yourself at HP. Learn more