Digital Press Field Service Engineer

Pro Staff; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Mileage reimbursement

Job summary

Pro Staff is seeking a Digital Press Field Engineer to serve as the frontline technical expert for customers in the Cincinnati area. You will diagnose issues, ensure equipment reliability, and deliver hands-on support to keep customers running at peak performance.

You will guide customers through installation, ramp-up, and ongoing success, leveraging AI and remote diagnostics. Strong field-service background with digital presses and travel readiness are essential for this role.

Qualifications

• Technical diploma or degree in Electronics, Mechanical Engineering or related field.
• 3+ years of field service experience with digital printing equipment (Indigo experience preferred).
• Strong knowledge of digital press technology, color theory, and RIP/workflow systems.
• Excellent troubleshooting across print quality, mechanical, and electrical domains.
• Willingness to travel domestically and occasionally internationally.

Responsibilities

• Install, commission, and calibrate digital presses at customer sites.
• Diagnose and resolve hardware, software, and process-related issues with speed and precision.
• Perform routine maintenance, software upgrades, and preventive service.
• Deliver both on-site and remote technical support as needed.
• Maintain accurate service records, documentation, and reports.
• Lead Ramp-Up programs for new customers during the first 30–90 days.
• Train press operators on operation, color management, maintenance, and troubleshooting.

Skills

Field service experience

Digital printing equipment knowledge

Troubleshooting

Customer training/mentoring

Strong communication

Travel availability

Education

Technical diploma or degree in Electronics or Mechanical Engineering

Tools

Smart Stream

Esko

EFI

Job description

Digital Press Field Engineer

W2 Contract | 24 Months +
Location: covering Cincinnati and surrounding area

About the Role

We're looking for a skilled Digital Press Field Engineer to serve as the frontline technical expert for our customers. In this role, you'll diagnose and resolve complex press issues, ensure equipment reliability, and deliver the hands-on support that keeps our customers running at peak performance.

This isn't just a break-fix role. You'll be a trusted partner throughout the customer journey — from initial installation through long-term success — leveraging cutting-edge AI and remote diagnostic tools to proactively identify issues and accelerate resolution. If you thrive at the intersection of deep technical expertise and genuine customer engagement, this role was built for you.

What You'll Do

Technical Field Service

• Install, commission, and calibrate digital presses at customer sites
• Diagnose and resolve hardware, software, and process-related issues with speed and precision
• Perform routine maintenance, software upgrades, and preventive service
• Deliver both on-site and remote technical support as needed
• Maintain accurate service records, documentation, and reports

Customer Success & Training

• Lead structured Ramp-Up programs for new customers during the critical first 30–90 days of production
• Train press operators and production staff on press operation and workflow, color management and media handling, maintenance best practices, and troubleshooting and quality control
• Assess operator skill levels and tailor coaching approaches accordingly
• Collaborate cross-functionally with Sales, Applications, and Customer Success teams to ensure seamless customer onboarding
• Serve as a technical mentor who builds long-term confidence and capability within customer teams

What You Bring

• Technical diploma or degree in Electronics, Mechanical Engineering, or a related field
• 3+ years of field service experience, ideally with digital printing equipment (HP Indigo experience strongly preferred)
• Solid understanding of digital press technology, color theory, and RIP/workflow systems
• Strong troubleshooting ability across print quality, mechanical, and electrical domains
• Working knowledge of AC/DC electrical circuits and proficiency with a multimeter
• Proven experience in customer training or technical mentoring
• Excellent communication and presentation skills with a customer-first mindset
• Ability to travel frequently domestically, with occasional international travel
• Self-directed with strong time management and problem-solving skills

Preferred Qualifications

• Indigo Certification(s) or direct experience with Indigo presses
• Familiarity with DFE/RIP software such as Smart Stream, Esko, or EFI
• Knowledge of Lean or Six Sigma methodologies
• Multilingual skills are a plus

What\'s Included

While on contract, you\'ll receive access to Indigo platform training and certification, career development opportunities within a global organization, and a full benefits package including medical, dental, vision, 401(k), PTO, and mileage reimbursement.

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