Field Technical Support Engineer

Socket.dev; South Carolina; Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Flexible spending account

Life insurance

Parental leave (4-12 weeks)

13 paid holidays

15 days paid time off

Job summary

Socket.dev is seeking a Field Technical Support Engineer to be the face of HP Indigo digital printing solutions at customer sites. You will travel within the greater South Carolina area from a home base, delivering on-site service, diagnostics, and repairs.

The role emphasizes trust-building, problem-solving, and maintaining high customer satisfaction while meeting deadlines and quality standards. A strong background in field service for printing presses and HP Indigo knowledge is preferred.

Qualifications

• High School Diploma/GED required; commensurate experience considered.
• 4-6 years in field service, technical support, or printing press repair.
• Excellent communication and problem-solving abilities.
• Ability to work independently and under pressure.
• Valid driver’s license and reliable transportation.
• Ability to lift, bend, and stoop throughout the day.
• HP Indigo knowledge and printing industry familiarity are highly valued.
• Ability to integrate hardware/software solutions.

Responsibilities

• Install & Configure HP Indigo presses, including hardware, software, and network components.
• Maintain & Repair: preventive maintenance and troubleshooting across mechanical, electrical, and software areas.
• Customer Training: educate customers on usage, color management, and best practices.
• Project Execution: follow installation and escalation plans to meet deadlines and quality standards.
• Proactive Support: use monitoring tools to identify and prevent issues before they impact operations.
• Customer Engagement: provide clear updates and address concerns to maintain high satisfaction.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Electronic troubleshooting

HP Indigo knowledge

Printing press tech

Networking basics

Communication skills

Independent work

Education

High School Diploma/GED

Job description

Field Technical Support Engineer

Description -

About the role:

This role is for aField Service Technicianspecializing inHP Indigo Digital Printing Presses. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base inthe greaterSouth Carolinaarea, traveling to customer sites to ensure theirdigitalprinting solutions run flawlessly.

This is more than a technical role—it’s about building trust, solving problems, and keeping businesses moving, whilemaintaining high customer satisfaction levels and addressing customer-related issues promptly.

What You’ll Do

• Install & Configure:Set upHP Indigo Digital Printing presses, including hardware, software, and network components.

• Maintain & Repair:Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.

• Customer Training:Educate customers on proper usage, color management, and best practices.

• Project Execution:Follow installation and escalation plans to meet deadlines and quality standards.

• Proactive Support:Use monitoring tools to identify and prevent potential issues before they impact operations.

• Customer Engagement:Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

What You Bring

• Technical Expertise:

• Strong mechanical, electrical, and electronic troubleshooting skills

• Knowledgeofdigital printing presstechnology

• Solid computer/networking skills

Education &Experience:

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence

• Typical candidate possesses 4-6years in field service, technical support, orprinting pressrepair

• Excellent communication and problem-solving abilities

• Ability to work independently and under pressure

Other Requirements:

• Valid driver’s license and reliable transportation

• Ability to lift, bend, and stoop throughout the day

Specialized Skills:

• HP Indigo knowledge

• Printing industry knowledge

• Ability to integrate hardware/software solutions

Location:

Candidatemust reside inthe greaterSouth Caroloinaarea.

This is a field-based role with80%travel to customer sites. Travel distances willvary day-to-day.

The pay range for this position is$25to$38USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 13 paid holidays

• 15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

75%

Relocation -

Not Specified

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or