System Services Representative - OREGON

International Business Machines Corporation; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

International Business Machines Corporation (IBM) seeks a Systems Services Representative based in the United States to provide on-site installation, maintenance, and repair services for IBM and multi-vendor systems in data center environments. This role interfaces between IBM and clients, ensuring successful delivery of hardware, software, and operational support services.

The position requires a valid driver's license, reliable vehicle, and willingness to travel frequently to client sites,

Qualifications

• Knowledge of IT service delivery processes and a strategic approach to technical support.
• Bachelor's degree in a relevant field or equivalent experience.
• Ability to travel to client sites and perform field-based support.

Responsibilities

• Install and configure hardware at customer locations, including IBM and multi-vendor systems.
• Troubleshoot and repair hardware, software, networking, and operating systems across vendors.
• Coordinate with remote support and escalation centers for timely issue resolution.
• Provide on-site installation, maintenance, and repair services in data center environments.
• Maintain documentation and communicate effectively with clients; ensure high service levels.

Skills

IT service delivery

Technical support strategy

Education

Bachelor's Degree

Tools

Cisco Certification (hardware)

COM-TIA Certification (hardware)

Job description

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your Role And Responsibilities

IBM is seeking a Systems Services Representative based in Oregon to provide on-site installation, maintenance, and repair services for IBM and multi- vendor systems in data center environments. This individual contributor role serves as the primary technical interface between IBM and clients, ensuring the successful delivery of hardware, software, and operational support services.

Key Responsibilities

• Install, maintain, troubleshoot, and repair IBM and multi- vendor hardware, software, networking, storage, and operating systems.
• Support IBM zSeries Servers, IBM Power Servers, IBM Storage Products, multi- vendor Intel servers, networking equipment, and storage solutions.
• Coordinate hardware and software support activities and deliver operational services based on client requirements.
• Provide technical guidance to clients regarding preventive maintenance, system configuration, operational best practices, and environmental factors that may affect system performance.
• Perform system assurance activities, systems-level problem determination, equipment discontinuance, and relocation of IBM and non- IBM products.
• Ensure a high level of client satisfaction through effective service delivery, technical support, and operational excellence.
• Act as the lead IBM technical representative during critical situations, managing issues through resolution and maintaining clear communication with clients.

Preferred Education

Bachelor's Degree

Required technical and professional expertise

• Must own a reliable vehicle and hold a valid driver's license.
• This is a field-based/mobile position requiring frequent travel by car to client sites throughout Idaho.
• Ability to travel after hours, on weekends, and occasionally out of state to support clients and team members.
• Successful completion of client-required background verification checks may be necessary to gain access to customer facilities. Failure to meet required screening standards may impact continued eligibility to support client accounts.
• Candidates may be required to obtain security clearance based on client needs. Failure to meet the required screening standards may affect continued eligibility to support client accounts.

Primary Responsibilities

• Install and configure new IT hardware at customer locations.
• Troubleshoot, repair, and maintain equipment from manufacturers including Lexmark, Lenovo, EverPure, Dell, Cisco, NetApp, Teradata, Apple, and others.
• Perform hardware maintenance, upgrades, and component replacements.
• Restore systems to full operational status following hardware failures.
• Work directly with customers to diagnose and resolve technical issues.
• Coordinate with remote support teams and escalation centers to ensure timely issue resolution.
• Manage service calls, documentation, and customer communications.
• Maintain required technical certifications and complete ongoing training.

Preferred Technical And Professional Experience

Knowledge of IT Service Delivery. Understanding of technical support strategy.

Cisco Certification (hardware)

COM-TIA Certification (hardware)