Field Systems Engineer & Desktop Support - Onsite

Raas Infotek LTD; Dartmouth (MA); On-site; USD 48,000 - 96,000; Full time

Job summary

Raas Infotek LTD in Dartmouth, MA is seeking an onsite Contract role to support End-User Compute and Field Services. Responsibilities include deploying hardware and software, backup and recovery, and direct support for remote sites and on-site users.

The ideal candidate will provide Level 2 break/fix support for hardware and software, manage licenses, perform root-cause analysis, and coordinate with IT and service desks to meet service requirements.

Responsibilities

• Recommend Services and standards for End-User Compute and Field Services
• Deploy and manage in-scope hardware and software
• Support End-User data backup, storage and recovery services
• Provide remote site network support (LAN/WAN) and related operations
• Provide server break/fix and Level 2 support for equipment and system software
• Provide remote and deskside support to authorized users
• Perform incident determination, root cause analysis and resolution
• Manage and maintain inventory of in-scope hardware and software
• Ensure software license compliance and reconcile installations with license rights
• Provide support for financial audits and access control

Job description

Raas Infotek LTD in Dartmouth, MA is seeking an onsite Contract role to support End-User Compute and Field Services. Responsibilities include deploying hardware and software, backup and recovery, and direct support for remote sites and on-site users.

The ideal candidate will provide Level 2 break/fix support for hardware and software, manage licenses, perform root-cause analysis, and coordinate with IT and service desks to meet service requirements.