FSO Engineer - Remote Site IT & Infrastructure

VDart Inc; Dartmouth (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

VDart Inc. seeks an FSO Engineer to support the Dartmouth, MA remote site computing infrastructure. The role involves recommending standards for End-User Compute and Field Services, deploying and managing hardware/software, and providing Level 2 support.

You will handle network provisioning, backups, incident resolution and asset management to ensure service continuity. The position requires coordinating changes, supporting UPS systems, and interacting with IT/Clinical Service Desks to meet

Qualifications

• Recommend services and standards for End-User Compute and Field Services
• Deploy and manage in-scope hardware and software
• Provide Level 2 support for hardware and system software
• Manage inventory of in-scope software licenses and hardware assets
• Coordinate changes to remote site infrastructure to meet SLAs and service requirements

Responsibilities

• Recommend Services and standards for End-User Compute and Field Services environment/End-Users
• Deploy and manage in-scope hardware and software
• Support End-User data backup, storage and recovery Services for all End-Users
• Provision and support remote site networks (LAN/WAN) and related operations including procurement, design, build, monitoring, diagnostics, troubleshooting, resolution and escalation, security management, and capacity planning
• Provide support for stand‑alone UPS systems
• Provide server break/fix and Level 2 Support for equipment and system software as coordinated through IT and Service Desks
• Provide break/fix Level 2 Support for in-scope hardware and software
• Provide remote and deskside support to authorized users
• Provide incident determination, root cause analysis and resolution
• Manage and maintain inventory of in-scope software licenses and hardware
• Ensure software license compliance and reconcile installations with license rights
• Provide support for financial audits as requested
• Perform access control and manage storage capacity as it relates to authorized users
• Track requests for new devices and spare components; fulfill replacements from spares inventory
• Manage device life cycle for devices as part of refresh processes
• Provide advice to vendors on remote site infrastructure and software
• Coordinate changes to remote site infrastructure that may affect SLAs of related services
• Create, maintain and provide project plans, time/cost estimates, technical specs and management reporting

Job description

VDart Inc. seeks an FSO Engineer to support the Dartmouth, MA remote site computing infrastructure. The role involves recommending standards for End-User Compute and Field Services, deploying and managing hardware/software, and providing Level 2 support.

You will handle network provisioning, backups, incident resolution and asset management to ensure service continuity. The position requires coordinating changes, supporting UPS systems, and interacting with IT/Clinical Service Desks to meet