Field Support Technician (North West - US)

ByteLight; Conyers (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

ByteLight seeks a Field Support Technician for a hybrid role based in Conyers, Georgia. The successful candidate will deliver technical support and training for advanced lighting and control systems, ensuring high customer satisfaction.

This position requires strong electrical and mechanical skills, problem-solving abilities, and the capacity for frequent travel. Comprehensive training and tools are provided to assist in resolving customer challenges effectively.

Qualifications

• Minimum 2 years of hands-on experience in a field service role with electrical and mechanical responsibilities.
• Proficient in troubleshooting and commissioning electrical systems.
• Ability to communicate complex technical information clearly and effectively.

Responsibilities

• Perform on-site service visits and troubleshooting for lighting and control systems.
• Provide technical support to internal teams and external customers.
• Conduct on-site training sessions on system operation.

Skills

Electrical systems troubleshooting

Mechanical systems experience

Customer service

Project management

Communicating technical information

Education

High School Diploma or GED

Degree in electrical engineering or related field

Tools

Microsoft Windows

Hand and power tools

Job description

Field Support Technician (North West - US)

Work Flexibility: Hybrid

Job Summary

Acuity Brands Lighting is seeking a highly skilled and driven professional individual to join our team as a Regional Field Support Technician. This role requires a strong foundation in both mechanical and electrical systems and a demonstrated commitment to delivering exceptional technical support and customer service.

Field Support Technician will be responsible for performing on-site system startups, diagnostics, troubleshooting, and customer training for Acuity’s advanced lighting and control systems.

This position plays a critical role in maintaining customer satisfaction and ensuring the optimal performance of our systems in the field. The successful candidate will also collaborate closely with internal Engineering Teams and Focus Factories to identify and communicate opportunities for continuous product and process improvement, based on insights gained during site visits.

Acuity Brands is committed to the success of this role by providing comprehensive technical training, state-of-the-art tools, and ongoing support to ensure our technicians are fully equipped to resolve customer challenges effectively and efficiently.

How will you contribute?

• Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands
• Owning and delivering customer solutions, and helping to build customer loyalty
• Supporting lean activities and seeking continuous improvements with our Production Facilities

Key Responsibilities

• Perform on-site service visits in accordance with Acuity Brands' policies and procedures
• Diagnose, troubleshoot, program, and repair lighting and control systems
• Provide technical support to both internal teams and external customers
• Act as a subject matter expert during customer engagements and technical escalations
• Prepare detailed field reports following service calls
• Conduct on-site training sessions for customers on system operation and maintenance
• Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements
• High School Diploma or GED equivalent
• Minimum of 2 years’ hands-on experience in a field service role with electrical and mechanical responsibilities
• Ability to lift and carry up to 75 lbs. frequently
• Capable of working at heights up to 100 feet using ladders or lift equipment
• Valid U.S. driver’s license and passport required
• Experience troubleshooting and commissioning switchgear, transformers, motor control centers (MCCs), or VFD-driven systems
• Demonstrated experience working in industrial or commercial power distribution environments
• Strong aptitude in electrical systems, control technologies, and schematic interpretation
• Proficiency with Microsoft Windows operating systems.
• Ability to communicate complex technical information clearly and effectively
• Demonstrated ability to work independently as well as collaboratively with cross-functional teams
• Comfortable standing, walking, stooping, or kneeling for extended periods
• Willingness to work in a variety of indoor and outdoor environments, sometimes in challenging conditions
• Ability to operate hand and power tools safely and effectively

Preferred Requirements

• Minimum 2+ years of hands-on experience working with high-voltage or medium-voltage systems (e.g., 277/480V, 3-phase power)
• Degree in electrical engineering or a related technical discipline
• Bilingual (Spanish/English) proficiency is a plus for international support

Travel Requirements

• Frequent travel required, up to 85%, including overnight stays
• Flexibility in working hours to accommodate customer schedules and travel requirements

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at [phone], select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.