Field Support Technician (North West - US)

Acuity; Oregon (WI); On-site; USD 75,000 - 110,000; Full time

Job summary

Acuity Brands Lighting is seeking a Regional Field Support Technician to service on-site startups, diagnostics and customer training for lighting and control systems. Coverage includes Georgia and adjacent regions, with additional support in Mexico and Canada as needed.

The role emphasizes collaboration with Engineering Teams and Focus Factories to identify opportunities for product and process improvements, backed by comprehensive training and state-of-the-art tools.

Qualifications

• Minimum 2+ years in field service with electrical and mechanical responsibilities.
• Experience troubleshooting and commissioning switchgear, transformers, MCCs, or VFD-driven systems.
• Strong ability to work in industrial or commercial power distribution environments.
• Degree in electrical engineering or related technical discipline.
• Proven ability to communicate technical information clearly and work independently.

Responsibilities

• Perform on-site service visits in line with company policies and procedures.
• Diagnose, troubleshoot, program, and repair lighting and control systems.
• Provide technical support to internal teams and external customers.
• Act as subject matter expert during customer engagements and escalations.
• Prepare detailed field reports after service calls.
• Conduct on-site training for customers on system operation and maintenance.
• Collaborate with Engineering and Manufacturing to identify product/process improvements.

Skills

2+ years field service experience

Electrical systems proficiency

Troubleshooting & commissioning

High/medium voltage experience

MS Windows proficiency

Valid US driver’s license

Education

Electrical engineering degree or related technical discipline

Job description

Acuity Brands Lighting is seeking a highly skilled and driven professional individual to join our team as a Regional Field Support Technician. This role requires a strong foundation in both mechanical and electrical systems and a demonstrated commitment to delivering exceptional technical support and customer service.

Field Support Technician will be responsible for performing on-site system startups, diagnostics, troubleshooting, and customer training for Acuity's advanced lighting and control systems. Service coverage will primarily include the state of Georgia and adjacent regions, with additional support in Mexico and Canada as required. Typical service engagements can range from one to five days in duration.

This position plays a critical role in maintaining customer satisfaction and ensuring the optimal performance of our systems in the field. The successful candidate will also collaborate closely with internal Engineering Teams and Focus Factories to identify and communicate opportunities for continuous product and process improvement, based on insights gained during site visits.

Acuity Brands is committed to the success of this role by providing comprehensive technical training, state-of-the-art tools, and ongoing support to ensure our technicians are fully equipped to resolve customer challenges effectively and efficiently.

The role is dedicated to supporting across nearby Northwest states including:

• Washington
• Idaho

How will you contribute?

• Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands
• Owning and delivering customer solutions, and helping to build customer loyalty
• Supporting lean activities and seeking continuous improvements with our Production Facilities

Key Responsibilities

• Perform on-site service visits in accordance with Acuity Brands' policies and procedures
• Diagnose, troubleshoot, program, and repair lighting and control systems
• Provide technical support to both internal teams and external customers
• Act as a subject matter expert during customer engagements and technical escalations
• Prepare detailed field reports following service calls
• Conduct on-site training sessions for customers on system operation and maintenance
• Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements

Qualifications

• Ideal to have a Minimum 2+ years of hands‑on experience working with high‑voltage or medium‑voltage systems (e.g., 277/480V, 3‑phase power)
• Experience troubleshooting and commissioning switchgear, transformers, motor control centers (MCCs), or VFD-driven systems
• Demonstrated experience working in industrial or commercial power distribution environments
• Having a degree in electrical engineering or a related technical discipline
• Minimum of 2 years’ hands‑on experience in a field service role with electrical and mechanical responsibilities
• Strong aptitude in electrical systems, control technologies, and schematic interpretation
• Proficiency with Microsoft Windows operating systems.
• Ability to communicate complex technical information clearly and effectively
• Demonstrated ability to work independently as well as collaboratively with cross‑functional teams
• Valid U.S. driver’s license and passport required
• Bilingual (Spanish/English) proficiency is a plus for international support
• Ability to lift and carry up to 75 lbs. frequently
• Comfortable standing, walking, stooping, or kneeling for extended periods
• Capable of working at heights up to 100 feet using ladders or lift equipment
• Willingness to work in a variety of indoor and outdoor environments, sometimes in challenging conditions
• Ability to operate hand and power tools safely and effectively

Preferred Requirements

• Strongly preferred- High-Voltage Experience

Travel Requirements

• Frequent travel required, up to 85%, including overnight stays
• Flexibility in working hours to accommodate customer schedules and travel requirements