Field Support Technician (North West - US)

Acuity; Conyers (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Acuity Brands Lighting is seeking a Regional Field Support Technician to perform on-site startups, diagnostics, troubleshooting, and customer training for Acuity’s lighting and control systems. You will maintain customer satisfaction and collaborate with Engineering to identify improvements.

The role requires a strong electrical/mechanical background, at least 2 years in field service, and the ability to lift up to 75 lbs and work at heights. Frequent travel up to 85% is expected.

Qualifications

• High School Diploma or GED or equivalent.
• Minimum 2 years’ hands-on field service experience in electrical and mechanical roles.
• Ability to lift up to 75 lbs frequently.
• Work at heights up to 100 feet using ladders or lift equipment.
• Valid U.S. driver’s license and passport required.
• Experience troubleshooting and commissioning switchgear, transformers, MCCs, or VFD-driven systems.
• Experience in industrial or commercial power distribution environments.
• Strong aptitude in electrical systems, control technologies, and schematic interpretation.
• Proficiency with Microsoft Windows operating systems.
• Ability to communicate complex technical information clearly and effectively.
• Ability to work independently and with cross-functional teams.
• Comfortable with varied indoor/outdoor environments.
• Ability to operate hand and power tools safely.

Responsibilities

• Perform on-site service visits per company policies.
• Diagnose, troubleshoot, program, and repair lighting and control systems.
• Provide technical support to internal teams and customers.
• Serve as subject-matter expert during engagements and escalations.
• Prepare detailed field reports after service calls.
• Conduct on-site training sessions on system operation and maintenance.
• Collaborate with Engineering and Manufacturing on product/process improvements.

Skills

Field service

Electrical systems

Mechanical systems

Troubleshooting

Customer communication

Safety

Lifting 75 lbs

Working at heights

Driver's license

Passport

Education

High school diploma or GED

Tools

MCCs

VFDs

Switchgear

Job description

Acuity Inc. (NYSE: AYI) is a market‑leading industrial technology company. We use technology to solve problems in spaces, light, and more. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The company is powered by approximately 13,000 dedicated and talented associates.

Job Summary

Acuity Brands Lighting is seeking a highly skilled Regional Field Support Technician. This role requires a strong foundation in mechanical and electrical systems and a commitment to delivering technical support and customer service. The technician will perform on‑site system startups, diagnostics, troubleshooting, and customer training for Acuity’s advanced lighting and control systems, maintain customer satisfaction, and collaborate with Engineering teams to identify improvement opportunities.

How will you contribute?

• Manage project timelines while interfacing with customers and cross‑functional teams
• Own and deliver customer solutions, building loyalty
• Support lean activities and seek continuous improvements with Production Facilities

Key Responsibilities

• Perform on‑site service visits in accordance with Acuity Brands’ policies and procedures
• Diagnose, troubleshoot, program, and repair lighting and control systems
• Provide technical support to internal teams and external customers
• Act as a subject‑matter expert during customer engagements and technical escalations
• Prepare detailed field reports following service calls
• Conduct on‑site training sessions for customers on system operation and maintenance
• Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements

Minimum Requirements

• High School Diploma or GED equivalent
• Minimum of 2 years’ hands‑on experience in a field service role with electrical and mechanical responsibilities
• Ability to lift and carry up to 75 lbs. frequently
• Capable of working at heights up to 100 feet using ladders or lift equipment
• Valid U.S. driver’s license and passport required
• Experience troubleshooting and commissioning switchgear, transformers, motor control centers (MCCs), or VFD‑driven systems
• Demonstrated experience in industrial or commercial power distribution environments
• Strong aptitude in electrical systems, control technologies, and schematic interpretation
• Proficiency with Microsoft Windows operating systems
• Ability to communicate complex technical information clearly and effectively
• Demonstrated ability to work independently and collaboratively with cross‑functional teams
• Comfortable standing, walking, stooping, or kneeling for extended periods
• Willingness to work in a variety of indoor and outdoor environments, sometimes in challenging conditions
• Ability to operate hand and power tools safely and effectively

Preferred Requirements

• Minimum 2+ years of hands‑on experience working with high‑voltage or medium‑voltage systems (e.g., 277/480V, 3‑phase power)
• Degree in electrical engineering or a related technical discipline
• Bilingual (Spanish/English) proficiency is a plus for international support

Travel Requirements

• Frequent travel required, up to 85%, including overnight stays
• Flexibility in working hours to accommodate customer schedules and travel requirements

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal‑opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, please contact [phone], select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.