Field Support Specialist II

Acuity; Conyers (GA); Hybrid; USD 48,100 - 103,500; Full time

Benefits offered by this job

Health care

Dental coverage

Vision plans

401K benefits

Commissions/incentive compensation

Job summary

Acuity is hiring for a position focused on providing startup, troubleshooting, and end user training for lighting control systems. This role requires the ability to interpret specifications and collaborate with internal and external stakeholders to ensure project completion.

Candidates should have an Associate's or Technical Degree and 1-2 years of relevant experience. The role follows a hybrid work model and involves 90% travel, ideally suited for candidates in Florida.

Qualifications

• 1 to 2 years of relevant technical experience.
• Understanding of basic electrical components (relays, drivers, ballasts).
• Experience with lighting control systems preferred.

Responsibilities

• Perform onsite lighting and control startup, troubleshooting and end user training.
• Provide expert support for both internal and external customers.
• Create and maintain relationships with key stakeholders.
• Provide engineering support and communicate cross-functionally.

Skills

Communication skills

Technical problem-solving

Ability to read plans

General computer skills

Education

Associate’s Degree or Technical Degree

Job description

Overview

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Work location

• This position may be based anywhere in the United States and includes travel as part of the responsibilities.
• This position requires on-site presence in Remote US-Non Cali, following a hybrid work model.
• This position requires on-site presence in Remote US-Non Cali, must report to the office every business day.

Job Summary

Provides startup, troubleshooting and end user training for lighting control systems. Can easily read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user's expectations. Has enough expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive for project completion.

Key Responsibilities

• Performs onsite lighting and control startup, troubleshooting and end user training - 55%
• Provides expert support for both internal and external customers as it pertains to field applications of product - 30%
• Creates and maintains relationships with key stakeholders to provide differentiated service - 10%
• Provides engineering support and communicates cross-functionally with other departments - 5%

Minimum Experience Required

• Associate’s Degree or Technical Degree or equivalent
• 1 to 2 years of relevant technical experience
• Working general computer skills, including but not limited to e-mail, spreadsheet, word processing, and data entry
• Strong communication, both written and oral
• Ability to read and interpret plans and specifications
• Understanding of basic electrical components (relays, drivers, ballasts...)

Preferred Requirements

• 2 to 4 years of relevant experience with problem solving/client facing and technical hands-on
• Understanding of lighting control systems
• Travel Requirements
• This is a remote role with 90% travel from Monday to Friday, allowing weekends at home
• Ideally, candidates should reside in Florida, as most travel will occur within this area (Florida, Louisiana, Mississippi, etc.; desirable in Central Florida)

Travel

90%

Compensation and Benefits

The range for this position is $48,100.00 to $103,500.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, protected veteran status, genetic information, or any other characteristic protected by law.

Please click here and here for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at [phone], select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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