Field Support Specialist II

Acuity Brands, Inc.; Atlanta (GA); Hybrid; USD 48,100 - 80,000; Full time

Job summary

Acuity Inc. is seeking a technically skilled startup, troubleshooting, and end-user training specialist for lighting control systems.

You will read plans, interpret specs, and ensure installations meet expectations while collaborating with internal and external stakeholders. This role supports field applications, provides expert guidance to customers, builds relationships, and coordinates with engineering and other departments to drive project completion.

Qualifications

• Associate's Degree or Technical Degree, or equivalent.
• 1 to 2 years of relevant technical experience.
• General computer skills including email and spreadsheets.
• Strong written and verbal communication skills.

Responsibilities

• Performs onsite lighting and control startup, troubleshooting, and end user training (55%).
• Provides expert support for field applications to internal and external customers (30%).
• Creates and maintains relationships with key stakeholders for differentiated service (10%).
• Provides engineering support and cross-functional communication with other departments (5%).

Skills

1-2 years experience

Strong communication

Read and interpret plans

Electrical components knowledge

Education

Associate's/Technical Degree

Job description

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Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Work location:

• This position may be based anywhere in the United Statesand includes travel as part of the responsibilities.

Job Summary

Provides startup, troubleshooting, and end user training for lighting control systems. Can easily read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user's expectations. Has enough expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive project completion.

Key Tasks & Responsibilities (Essential Functions)

• Performs onsite lighting and control startup, troubleshooting, and end user training – 55%
• Provides expert support for both internal and external customers as it pertains to field applications of products – 30%
• Creates and maintains relationships with key stakeholders to provide differentiated service – 10%
• Provides engineering support and communicates cross-functionally with other departments – 5%

Skills and Minimum Experience Required

• Associate's Degree or Technical Degree, or equivalent
• 1 to 2 years of relevant technical experience
• General computer skills, including email, spreadsheets, word processing, and data entry
• Strong written and verbal communication skills
• Ability to read and interpret plans and specifications
• Understanding of basic electrical components (relays, drivers, ballasts, etc.)

Preferred Skills and Experience

• 2 to 4 years of relevant experience in problem-solving, customer-facing, and hands-on technical roles
• Understanding of lighting control systems
• Ability to meet travel requirements
• Remote role with 90% travel Monday through Friday, with weekends at home
• Candidates should ideally reside in Texax, as most travel will occur within TX, OK, AR and LA and surrounding areas

Travel Requirements

The range for this position is$48,100.00 to $80,000.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at [phone], select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.