Field Support Specialist II (North Central US Region)

Acuity Inc.; Conyers (GA); On-site; USD 41,600 - 89,500; Full time

Benefits offered by this job

Health care

Dental coverage

Vision plans

401K benefits

Job summary

ByteLight in Conyers, Georgia is searching for a Field Support Specialist II to provide startup and troubleshooting support for lighting control systems. This hybrid role emphasizes project completion and stakeholder collaboration across the North Central US Region.

Candidates should possess an Associate’s Degree and have 1-2 years of relevant experience, along with skills in interpreting plans and basic electrical components. Competitive compensation ranges from $41,600 to $89,500, along with comprehensive benefits.

Qualifications

• 1 to 2 years of relevant experience in field support.
• Ability to read lighting and floor plans.
• Understanding of basic electrical components.

Responsibilities

• Perform onsite lighting control startup and troubleshooting.
• Provide expert support for internal and external customers.
• Create and maintain relationships with key stakeholders.
• Provide engineering support and cross-functional communication.

Skills

Communication skills

Technical skills

Education

Associate’s Degree or Technical Degree or equivalent

Job description

Field Support Specialist II (North Central US Region)

Work Flexibility: Hybrid

Job Summary

Provides startup, troubleshooting and end user training for lighting control systems. Can read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user's expectations. Has sufficient expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive project completion.

Key Responsibilities

• Perform onsite lighting and control startup, troubleshooting and end user training | 55%
• Provide expert support for both internal and external customers as it pertains to field applications of product | 30%
• Create and maintain relationships with key stakeholders to provide differentiated service | 10%
• Provide engineering support and communicate cross-functionally with other departments. | 5%

Qualifications

• Associate’s Degree or Technical Degree or equivalent
• 1 to 2 years of relevant experience
• Working general computer skills, including e-mail, spreadsheet, word processing, and data entry
• Strong communication, both written and oral
• Ability to read and interpret plans and specifications
• Understanding of basic electrical components (relays, drivers, ballasts, etc.)

Preferred Requirements

• 2 to 4 years of relevant experience
• Understanding of lighting control systems

Travel Requirements

• This is a remote role with 90% travel from Monday to Friday, allowing weekends at home
• Ideally, candidates should reside in the North Central region of the U.S., as most travel will occur within this area (Detroit, Minneapolis, Chicago, St. Louis, etc.)

Compensation and Benefits

The range for this position is $41,600.00 to $89,500.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role.

Equal Opportunity Employment

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities

As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at [phone], select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.