Field Support Technician - Electrical Systems Maintenance

EPAM Systems; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Accounts

Disability insurance

Life/AD&D

Employee Assistance Program

401(k)

Paid time off

Legal plan

Identity theft protection

Accident insurance

Employee discounts

Pet insurance

Employee stock purchase program

Job summary

EPAM Systems is seeking a field service engineer to provide critical field engineering support for deployed electrical hardware across the United States. You will collaborate with customers to resolve technical issues, perform installations, and maintain optimal system performance through hands-on troubleshooting.

You will read electrical schematics and mechanical drawings, conduct on-site maintenance, and travel up to 50% to locations nationwide.

Qualifications

• Fluent English communication skills for effective interaction with native speakers and technical teams.
• Solid hands-on experience in support and maintenance of electrical devices and systems.
• Valid US driver's license with willingness to travel frequently within the United States.
• Ability to read and analyze electrical schematics and mechanical drawings.
• Willingness to travel up to 50% across the US to customer locations.

Responsibilities

• Collaborate with key engineers to deliver comprehensive customer support for field-deployed electrical systems.
• Perform on-site installation, tuning, and troubleshooting of electrical devices to resolve customer technical issues.
• Read, interpret, and analyze complex technical documentation including electrical schematics and mechanical drawings.
• Conduct field maintenance activities and provide hands-on support to ensure optimal system performance and reliability.
• Travel frequently across the US to customer locations for equipment support and maintenance activities.

Skills

Electrical systems maintenance

Troubleshooting

Customer-facing communication

English communication

Job description

Provide critical field engineering support for deployed electrical hardware systems across the US. Work directly with customers to resolve technical issues, perform installations, and ensure optimal system performance through hands-on troubleshooting and maintenance activities.Join EPAM to engineer solutions that matter. From AI to cloud transformation, you'll collaborate with top-tier innovators, gain autonomy to explore your ideas, and grow your skills in a culture built for tech excellence.Req.#1109173903ResponsibilitiesCollaborate with key engineers to deliver comprehensive customer support for field-deployed electrical systemsPerform on-site installation, tuning, and troubleshooting of electrical devices to resolve customer technical issuesRead, interpret, and analyze complex technical documentation including electrical schematics and mechanical drawingsConduct field maintenance activities and provide hands-on support to ensure optimal system performance and reliabilityTravel frequently (approx 50%) across the US to customer locations for equipment support and maintenance activitiesCommunicate effectively with customers and internal teams to document issues and provide technical solutionsRequirementsFluent English communication skills for effective interaction with native speakers and technical teamsSolid hands-on experience in support and maintenance of electrical devices and systemsValid US driver's license with willingness to travel frequently within the United StatesStrong ability to read and analyze technical documentation, electrical schematics, and mechanical drawingsExperience in customer-facing technical support roles with proven problem-solving capabilitiesWe offerMedical, Dental and Vision Insurance (Subsidized)Health Savings AccountFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)Short-Term and Long-Term Disability (Company Provided)Life and AD&D Insurance (Company Provided)Employee Assistance ProgramUnlimited access to LinkedIn learning solutionsMatched 401(k) Retirement Savings PlanPaid Time OffLegal Plan and Identity Theft ProtectionAccident InsuranceEmployee DiscountsPet InsuranceEmployee Stock Purchase ProgramEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAMApplications will be accepted on a rolling basis.EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.