Field Support Technician - Electrical Systems Maintenance

EPAM Systems; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

EPAM Systems in the United States seeks a field engineer to provide critical support for deployed electrical hardware, performing installations, troubleshooting, and maintenance to ensure peak system performance.

You will travel up to 50% to customer locations, read technical docs, and collaborate with engineers and customers to resolve issues and document solutions.

Qualifications

• Fluent English communication with native speakers and technical teams.
• Hands-on experience in maintenance of electrical devices and systems.
• Valid US driver’s license and willingness to travel frequently.
• Strong ability to read electrical schematics and mechanical drawings.
• Experience in customer-facing technical support roles.

Responsibilities

• Collaborate with engineers to deliver customer support for field-deployed electrical systems.
• Perform on-site installation, tuning, and troubleshooting of electrical devices.
• Read and analyze complex electrical schematics and mechanical drawings.
• Conduct field maintenance and ensure system performance and reliability.
• Travel frequently across the US to customer locations for equipment support.
• Document issues and solutions with customers and internal teams.

Skills

English communication

Electrical maintenance

Field service travel

Schematic reading

Job description

Provide critical field engineering support for deployed electrical hardware systems across the US. Work directly with customers to resolve technical issues, perform installations, and ensure optimal system performance through hands-on troubleshooting and maintenance activities. Join EPAM to engineer solutions that matter. From AI to cloud transformation, you'll collaborate with top-tier innovators, gain autonomy to explore your ideas, and grow your skills in a culture built for tech excellence.

Req.#1109173903 Responsibilities

• Collaborate with key engineers to deliver comprehensive customer support for field-deployed electrical systems
• Perform on-site installation, tuning, and troubleshooting of electrical devices to resolve customer technical issues
• Read, interpret, and analyze complex technical documentation including electrical schematics and mechanical drawings
• Conduct field maintenance activities and provide hands-on support to ensure optimal system performance and reliability
• Travel frequently (approx 50%) across the US to customer locations for equipment support and maintenance activities
• Communicate effectively with customers and internal teams to document issues and provide technical solutions

Requirements

• Fluent English communication skills for effective interaction with native speakers and technical teams
• Solid hands-on experience in support and maintenance of electrical devices and systems
• Valid US driver's license with willingness to travel frequently within the United States
• Strong ability to read and analyze technical documentation, electrical schematics, and mechanical drawings
• Experience in customer-facing technical support roles with proven problem-solving capabilities