Field Support Technician

Innova Solutions Inc; Richmond (VA); On-site; USD 36,000 - 39,000; Full time

Job summary

Innova Solutions is seeking a Field Support Technician in Richmond, VA, for a 6-month contract. You will install and service low voltage cabling, fiber optics, and network equipment, and perform MAC requests within service levels. The role requires driving, basic tools, and strong troubleshooting skills.

Ideal candidates have 5 years in data communications, familiarity with Cisco devices, and a valid driver's license. This is a W-2 engagement with benefits typical of field technical roles.

Qualifications

• High school diploma or equivalent required.
• 5 years' data communications experience.
• Valid driver's license and reliable vehicle.

Responsibilities

• Install and service low voltage cabling and fiber optics.
• Configure and test network assets in data centers and closets.
• Perform MAC requests within defined service levels.
• Provide hardware break-fix services for network infrastructure.
• Survey and optimize switch ports in network closets as needed.

Skills

Data networking

Cable installation

Troubleshooting

Cisco gear

Education

High school diploma or equivalent

Tools

Cable testers

Fiber testers

Job description

Field Support Technician

Position Type: Full-time Contract Duration: 6 Months Location: Richmond, VA

Primary Roles & Responsibilities

• Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
• Measure, install, and pull wires through conduits for all circuitries.
• Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary.
• Perform upgrades and additions to cabling infrastructure systems to increase functionality and usability.
• Patching cabling between network equipment and customer's network
• Installation of power cables from equipment to power supply in rack/cabinet/closet
• Physically install, configure and test network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets.
• Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches etc.)
• Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
• Provide hardware break-fix services for network infrastructure
• Perform network closet clean-up, switch port optimization, and survey work as needed.
• Perform onsite call-through, data, voice, website and security testing
• Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of advanced services such as wireless
• Install equipment and maintain WIFI Systems, wireless router, roof mounted antenna and other infrastructure and technologies to provide wireless communications capabilities across clients' networks and data computing infrastructure.

Ideal Candidate Will Have:

• Valid driver's license and reliable vehicle with the ability to carry a 6-foot ladder.
• Working smartphone to access company email and company ticketing system.
• Basic cabling tools/technician tools.
• Proficient in utilizing technical tools such as cable testers and fiber testers.
• Requires experience in working in communications closets.
• Basic knowledge of data communications networking.
• Able to assist in troubleshooting issues.
• Understand network terminology and familiarity with IP phones.
• 5 years of experience in data communications.
• Basic knowledge of Cisco Phones, switches and routers.
• Basic knowledge of local and wide area networking.
• High school diploma or equivalent.

Preferred Qualification

• Basic knowledge of data communications networking.
• Able to interpret a customer's issue.

This position is only open to applicants who can be engaged on a W-2 basis.

Pay Range*: $26 - $28/hr. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP).

About Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innva Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [emailprotected] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.

Pranshi Srivastava ([phone] [emailprotected]