Field Support Specialist - Drug Testing & Monitoring

Recovery Monitoring Solutions Corporation; Denver (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Recovery Monitoring Solutions Corporation is seeking a dedicated technician to administer drug testing and electronic monitoring installations in Denver, CO. You will install, remove, and maintain monitoring devices, schedule service visits, manage accounts, and process reports for agencies.

The role requires strong customer service, ability to multitask in a fast-paced environment, proficiency with Microsoft Office 365, and a clean background.

Qualifications

• At least 6 months of customer service experience.
• Clean background are required.
• Flexibility to travel as needed.

Responsibilities

• Install, remove, or maintain monitoring technologies for clients.
• Schedule appointments and handle client communications.
• Manage accounts, payments, and reports to supervising agencies.
• Administer urine analyses per protocol and chain of custody (on job training).
• Coordinate with billing and maintenance teams.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Microsoft Office 365

Tools

Microsoft Office 365

Job description

Recovery Monitoring Solutions Corporation is seeking a dedicated technician to administer drug testing and electronic monitoring installations in Denver, CO. You will install, remove, and maintain monitoring devices, schedule service visits, manage accounts, and process reports for agencies.

The role requires strong customer service, ability to multitask in a fast-paced environment, proficiency with Microsoft Office 365, and a clean background.