Customer Service Representative

Paycom - ATS; Denver (CO); On-site; USD 26,000 - 28,000; Full time

Job summary

Paycom - ATS seeks a versatile technician in Denver to install and maintain monitoring technologies and perform drug testing duties. Daily tasks include client meetings, scheduling, and reporting to agencies, while ensuring accuracy in payments and data management.

The role combines customer service with compliance-focused responsibilities, requiring the ability to work under pressure and multitask in a fast-paced environment.

Qualifications

• Six months of customer service experience required.
• Clean background is required.
• Some travel may be required.

Responsibilities

• Meet with clients to install, remove, or maintain monitoring technologies and provide customer service.
• Schedule installation and maintenance appointments for referrals.
• Manage daily communications, alerts, and maintenance items.
• Create customer accounts and track participants, including payments.
• Deliver completion, non-compliance and payment reports to supervising agencies.
• Administer urine analyses per protocol and chain of custody.
• Coordinate daily communication with billing and maintenance items.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Education

High School

Tools

Microsoft Office 365

Job description

Job Details: Job Location: Denver - Denver, CO 80204, Position Type: Full-Time/Part-Time, Education Level: High School, Salary Range: $19.29 - $19.84 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Customer Service, Individual is responsible for administering drug testing and responsible for installing and managing electronic device installation/maintenance/and data management to include alcohol monitoring and location monitoring. This candidate will be assigned a primary duty of either drug testing or electronic monitoring installation but will need to accept assignments to the other duties as needed (daily, weekly, or ad hoc) or as assigned on a rotating basis as directed my Management.

ESSENTIAL FUNCTIONS

• Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.
• Schedules installation appointments for all new referrals and maintenance appointments.
• Manages daily communication and equipment alerts and maintenance items.
• Creates individual customer accounts and tracks participants as well as taking payments for services provided.
• Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.
• Administers Urine Analyses samples per protocol and chain of custody procedures (on job training)
• Manages daily communication with billing and maintenance items.

QUALIFICATIONS

• 6 months of customer service experience
• Clean Background
• Some travel may be required

KNOWLEDGE, SKILLS, ABILITIES

• Must exhibit ability to work under pressure and maintain composure and pleasant manner
• Excellent interpersonal and organizational skills required.
• Prioritize tasks appropriately and complete in timely manner.
• Ability to multitask and work in a fast-paced environment with multiple interruptions.
• Proficient in Microsoft Office O365.
• Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position