Field Support Specialist: Dispatch & Tech Support

Cogeco Inc.; Cleveland (OH); On-site; USD 25,967 - 38,944; Full time

Benefits offered by this job

Competitive Pay & Bonuses

401(k) plan with company match

Comprehensive Medical, Dental, and Vision coverage

Generous PTO and Holidays

Tuition Reimbursement

Job summary

Cogeco Inc. is seeking a Field Support Coordinator in Cleveland, OH. This role involves ensuring day-to-day field operations while providing optimal support to field technicians and local leadership. Specializations include Technician Support and Dispatch, with responsibilities like technical troubleshooting and routing management.

Ideal candidates will have 2–4 years in a relevant environment and strong customer service skills. Competitive pay, 401(k) matching, health benefits, and work-life balance initiatives are included in the offer.

Qualifications

• 2–4+ years of previous experience in call center, dispatch, or technical support.
• Proven customer service skills with track record of superior first-call resolution.
• Flexibility with respect to hours; willing to work variable shifts.

Responsibilities

• Manage relationships with customers, field technicians, and local leaders.
• Handle escalation of complex operational or technical issues.
• Provide first-level technical support and handle field service requests.

Skills

Communication

Problem-Solving

Adaptability

Technical Aptitude

Industry Knowledge

Education

High School Diploma (or equivalent)

Job description

Cogeco Inc. is seeking a Field Support Coordinator in Cleveland, OH. This role involves ensuring day-to-day field operations while providing optimal support to field technicians and local leadership. Specializations include Technician Support and Dispatch, with responsibilities like technical troubleshooting and routing management.

Ideal candidates will have 2–4 years in a relevant environment and strong customer service skills. Competitive pay, 401(k) matching, health benefits, and work-life balance initiatives are included in the offer.