Field Services Dispatch Coordinator

American Residential Services; Cleveland (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance available after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Clean office environment with strong 팀

Career growth within a nationalservice

Job summary

Rescue Rooter in Cleveland, OH, is seeking a Lead Dispatcher to ensure service technicians are dispatched efficiently and customer needs are met promptly. You will manage call flow from our service platform and coordinate scheduling across field teams.

The ideal candidate has prior dispatch, scheduling, or call center experience, proficient with Microsoft Office and multi-line phone systems, and strong local area knowledge to support route planning. Daily office attendance is required.

Qualifications

• Experience in dispatch, scheduling, or call center roles.
• Proficiency with Microsoft Office and multi-line phones.
• Familiarity with local geography to support routing.
• Must report to the office daily; not a remote position.
• Willingness to work assigned shifts and weekends.
• Must pass background check and drug screening.

Responsibilities

• Ensure service technicians are dispatched efficiently and customer needs are met promptly.
• Manage call flow from our service platform.
• Coordinate scheduling and guide field teams throughout the day.
• Strong communication and local area knowledge are key to success in this role.

Skills

Dispatch experience

Scheduling experience

Call center experience

Proficiency in Microsoft Office

Multi-line phone systems

Local area knowledge

Job description

Rescue Rooter in Cleveland, OH, is seeking a Lead Dispatcher to ensure service technicians are dispatched efficiently and customer needs are met promptly. You will manage call flow from our service platform and coordinate scheduling across field teams.

The ideal candidate has prior dispatch, scheduling, or call center experience, proficient with Microsoft Office and multi-line phone systems, and strong local area knowledge to support route planning. Daily office attendance is required.