Field Operations Specialist: Dispatch & Technician Support

Cogeco Inc.; Grasonville (MD); On-site; USD 25,967 - 38,944; Full time

Benefits offered by this job

Employee Bonus Plan

401(k) plan with company match

Comprehensive medical, dental, and vision coverage

Generous PTO and flex work policy

Tuition Reimbursement

Discounted broadband services

Job summary

Cogeco Inc. is hiring a Field Support Coordinator in Grasonville, Maryland. The role involves ensuring day-to-day field operations run smoothly by providing support to internal vendors, field technicians, and local leadership.

The ideal candidate will have a high school diploma and 2-4 years of technical support experience, combined with strong customer service skills. Offering competitive pay and comprehensive benefits, this position is critical to maintaining service quality.

Qualifications

• 2–4+ years of experience in call center or technical support.
• Proven customer service skills.
• Knowledge of telecommunications workflows preferred.

Responsibilities

• Manage relationships with customers and technicians.
• Provide first-level technical support and manage field tickets.
• Route workloads for technicians across markets.

Skills

Customer service

Technical troubleshooting

Communication

Problem-solving

Adaptability

Education

High School Diploma

Tools

CSG

Windows OS

Job description

Cogeco Inc. is hiring a Field Support Coordinator in Grasonville, Maryland. The role involves ensuring day-to-day field operations run smoothly by providing support to internal vendors, field technicians, and local leadership.

The ideal candidate will have a high school diploma and 2-4 years of technical support experience, combined with strong customer service skills. Offering competitive pay and comprehensive benefits, this position is critical to maintaining service quality.