Field Operations Specialist: Dispatch & Technician Support

Cogeco Inc.; Leonardtown (MD); On-site; USD 25,967 - 38,944; Full time

Benefits offered by this job

Competitive Pay & Bonuses

401(k) plan with company match

Comprehensive Medical, Dental, and Vision coverage

Generous PTO and Flex Work Policy

Tuition Reimbursement

Job summary

Cogeco Inc. is hiring a Field Support Coordinator in Leonardtown, Maryland, responsible for ensuring efficient field operations and providing critical support to technicians and local leadership. You will specialize in technician support or dispatch, focusing on real-time communication and problem-solving.

Qualified candidates have a high school diploma and 2–4+ years of experience in technical support or dispatch. This position offers competitive pay and comprehensive benefits.

Qualifications

• 2–4+ years of previous experience in a call center, dispatch, or technical support environment.
• Proven customer service skills with a demonstrated track record of superior first-call resolution.
• Flexibility with respect to hours of work is required.

Responsibilities

• Building and fostering positive relationships with all customers and field technicians.
• Providing first-level technical support to field personnel.
• Efficiently handling internal tickets submitted by field technicians.

Skills

Customer service skills

Technical troubleshooting

Communication

Problem-solving

Adaptability

Technical aptitude

Education

High School Diploma (or equivalent)

Job description

Cogeco Inc. is hiring a Field Support Coordinator in Leonardtown, Maryland, responsible for ensuring efficient field operations and providing critical support to technicians and local leadership. You will specialize in technician support or dispatch, focusing on real-time communication and problem-solving.

Qualified candidates have a high school diploma and 2–4+ years of experience in technical support or dispatch. This position offers competitive pay and comprehensive benefits.