Field Support Specialist: Dispatch & Tech Support

Cogeco Inc.; Connecticut; On-site; USD 25,967 - 38,944; Full time

Benefits offered by this job

Competitive Pay & Bonuses

401(k) with company match

Comprehensive Medical, Dental, and Vision coverage

Generous PTO

Tuition Reimbursement

Complimentary broadband services

Job summary

Cogeco Inc. seeks a Field Support Coordinator to enhance field operations and provide exceptional support to technicians and leaders. You will engage in both Technician Support and Dispatch roles, ensuring efficient operations and customer satisfaction.

Ideal candidates should have 2–4 years of experience in technical support environments and demonstrate strong communication skills. Benefits include competitive pay, a robust 401(k) plan, and generous PTO.

Qualifications

• 2–4+ years of experience in a call center, dispatch, or technical support environment.
• Proven customer service skills with a history of first-call resolution.
• Flexibility to work variable shifts, including evenings and weekends.

Responsibilities

• Build relationships with customers and field technicians.
• Handle escalated operational or technical issues.
• Manage daily workload and schedules for field technicians.

Skills

Customer service skills

Technical troubleshooting

Communication

Problem-Solving

Adaptability

Education

High School Diploma (or equivalent)

Job description

Cogeco Inc. seeks a Field Support Coordinator to enhance field operations and provide exceptional support to technicians and leaders. You will engage in both Technician Support and Dispatch roles, ensuring efficient operations and customer satisfaction.

Ideal candidates should have 2–4 years of experience in technical support environments and demonstrate strong communication skills. Benefits include competitive pay, a robust 401(k) plan, and generous PTO.