Field Operations Specialist: Dispatch & Technician Support

Cogeco Inc.; Saluda (VA); On-site; USD 25,967 - 38,944; Full time

Benefits offered by this job

Competitive Pay & Bonuses

401(k) plan with company match

Comprehensive Medical, Dental, and Vision coverage

Generous PTO and Holidays

Tuition Reimbursement

Complimentary broadband services

Job summary

Cogeco Inc. is seeking a Field Support Coordinator in Saluda, Virginia, to ensure seamless field operations and support for technicians and vendors. The role requires building strong relationships, handling escalations, and providing technical troubleshooting. Candidates should have 2–4 years of relevant experience, a high school diploma, and excellent communication skills.

This position offers competitive pay, comprehensive benefits, and opportunities for professional growth and development.

Qualifications

• 2–4+ years of experience in call center, dispatch, or technical support.
• Proven customer service skills with superior first-call resolution.
• Knowledge of Breezeline processes or telecommunications workflows preferred.

Responsibilities

• Ensure seamless day-to-day field operations with optimal support.
• Build and maintain positive customer and technician relationships.
• Handle escalations efficiently for quick resolution.

Skills

Communication

Problem-Solving

Adaptability

Technical Aptitude

Industry Knowledge

Education

High School Diploma or equivalent

Job description

Cogeco Inc. is seeking a Field Support Coordinator in Saluda, Virginia, to ensure seamless field operations and support for technicians and vendors. The role requires building strong relationships, handling escalations, and providing technical troubleshooting. Candidates should have 2–4 years of relevant experience, a high school diploma, and excellent communication skills.

This position offers competitive pay, comprehensive benefits, and opportunities for professional growth and development.