Field Support Specialist

DRiV Incorporated; Southfield (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

DRiV Garage Gurus in the U.S. market seeks a Field Support Specialist to cover the Florida region from the Miramar Technical Support Center.

The ideal candidate is bilingual (English/Spanish), ASE A4/A5/A6 certified, with extensive product and technical knowledge and a passion for sharing expertise with service providers. You will train, demonstrate, and present DRiV products, schedule visits and events, and support the sales team while traveling.

Qualifications

• 5+ years applied automotive service experience.
• Bilingual English/Spanish required.
• Experience delivering demonstrations and trainings.
• Valid driver's license and ability to travel.
• CRM and collaboration software experience.

Responsibilities

• Schedule meetings, shop visits, and training sessions with automotive service providers.
• Demonstrate, instruct, guide, and answer questions to support customer use of DRiV product lines.
• Provide product demonstrations, training, and technical education on DRiV products.
• Deliver technical presentations to enhance customer's knowledge of DRiV products and services.
• Represent DRiV at career fairs, expos, and other events to promote the profession of automotive technician.
• Communicate project status and sales KPIs to internal sales organization.
• Maintain records of all activities using CRM system
• Build customer support for DRiV brands and product lines
• Leverage various marketing channels to feature new and existing products
• Conduct technical training in various automotive repair topics

Skills

Bilingual English/Spanish

CRM experience

Training demonstrations

Travel willingness

Driver's license

MS Office

Education

High School Diploma

ASE Certification A4/A5/A6

Tools

Salesforce

C4C

WebEx

Job description

Field Support Specialist

DRiV Garage Gurus

DRiV, the aftermarket division of Tenneco, is a world leader in the international automotive aftermarket built from the combined strengths of Tenneco Inc. with 31 of the best known and respected aftermarket brands, including 14 brands 100 years or older. Our colleagues throughout 25 countries around the world work as one team, driving advancements that help our customers get the most from every vehicle, every ride, every race and every journey.

We are looking for a Field Support Specialist to cover the Florida market and be based out of our Miramar Technical Support Center. Someone who is bilingual in English and Spanish, is ASE A4, A5, and A6 certified, and has extensive product and technical knowledge, business expertise, and technical training capabilities. Our ideal candidate is an experienced automotive service professional with a passion for the industry and the desire to share knowledge while promoting a premier portfolio of brands.

RESPONSIBILITIES

• Schedule meetings, shop visits, and training sessions with automotive service providers
• Demonstrate, instruct, guide, and answer questions to support customer use of DRiV product lines
• Provide product demonstrations, training, and technical education on DRiV products
• Deliver technical presentations to enhance customer's knowledge of DRiV products and services
• Represent DRiV at career fairs, expos, and other events to promote the profession of automotive technician
• Communicate project status and sales KPIs to internal sales organization
• Maintain records of all activities using CRM systemBuild customer support for DRiV brands and product lines
• Leverage various marketing channels to feature new and existing products
• Conduct technical training in various automotive repair topics

EDUCATION

• High School Diploma / GED required; College or Technical Degree preferred
• ASE Certification in A4 Steering and Suspension, A5 Brakes, and A6 Electrical with ASE Master Certification preferred

SKILLS & EXPERIENCE

• 5+ years applied automotive service experience
• Experience leading technical demonstrations, training sessions, and presentations
• Bilingual proficiency in English and Spanish required
• Must hold valid driver's license
• Willingness to travel
• Computer proficiency - Microsoft Office
• Personable, presentable, professional
• Experience communicating with others from diverse functional backgrounds
• CRM (such as Salesforce, C4C) and collaborative software (e.g. WebEx,) experience preferred
• Sales experience preferred

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.