Automotive Field Support & Training Specialist

DRiV Incorporated; Southfield (MI); Hybrid; USD 55,000 - 85,000; Full time

Job summary

DRiV Garage Gurus in Michigan/Canada region seeks a Field Support Specialist to partner with automotive service providers across Ontario and Manitoba. You will schedule visits, deliver product demonstrations, and provide technical education on DRiV brands to customers.

The role requires 5+ years of automotive service experience, a valid driver's license, and willingness to travel. You will maintain CRM records and collaborate with sales to promote our premier portfolio of products.

Qualifications

• High School Diploma / GED required; College or Technical Degree preferred.
• Red Seal Certification preferred.
• 5+ years automotive service experience.
• Must hold valid driver's license.
• Willingness to travel and work across provinces.

Responsibilities

• Schedule meetings, shop visits, and training sessions with automotive service providers.
• Demonstrate, instruct, guide, and answer questions to support customer use of DRiV product lines.
• Provide product demonstrations, training, and technical education on DRiV products.
• Deliver technical presentations to enhance customer's knowledge of DRiV products and services.
• Represent DRiV at career fairs, expos, and other events to promote the profession of automotive technician.
• Communicate project status and sales KPIs to internal sales organization.
• Maintain records of all activities using CRM system.
• Build customer support for DRiV brands and product lines.
• Leverage various marketing channels to feature new and existing products.
• Conduct technical training in various automotive repair topics.

Skills

Automotive service

Demonstrations

Driver's license

Travel willingness

Microsoft Office

Professional demeanor

Cross-functional communication

CRM (Salesforce/C4C)

Sales experience

Education

High School Diploma / GED

Red Seal Certification

Tools

CRM (Salesforce/C4C)

Microsoft Office

WebEx

Job description

DRiV Garage Gurus in Michigan/Canada region seeks a Field Support Specialist to partner with automotive service providers across Ontario and Manitoba. You will schedule visits, deliver product demonstrations, and provide technical education on DRiV brands to customers.

The role requires 5+ years of automotive service experience, a valid driver's license, and willingness to travel. You will maintain CRM records and collaborate with sales to promote our premier portfolio of products.