Automotive Field Training & Support Specialist

DRiV Incorporated; Southfield (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

DRiV Incorporated is seeking a Field Support Specialist to cover the Chicago market. The ideal candidate is an experienced automotive service professional with ASE A4, A5, and A6 certifications, strong product knowledge, and a passion for sharing expertise across DRiV brands.

You will schedule visits, deliver demonstrations, train service providers, and present technical topics while traveling to customer sites and events. A valid driver’s license and proficiency in MS Office are required.

Qualifications

• High School Diploma or GED required; college or technical degree preferred.
• ASE Certification in A4 Steering and Suspension, A5 Brakes, and A6 Electrical with ASE Master Certification preferred.
• 5+ years applied automotive service experience.
• Must hold valid driver's license and be willing to travel.
• Strong communication and training skills; ability to present to groups.

Responsibilities

• Schedule meetings, shop visits, and training sessions with automotive service providers.
• Demonstrate, instruct, guide, and answer questions to support customer use of DRiV product lines.
• Provide product demonstrations, training, and technical education on DRiV products.
• Deliver technical presentations to enhance customer's knowledge of DRiV products and services.
• Represent DRiV at career fairs, expos, and other events to promote the profession of automotive technician.
• Communicate project status and sales KPIs to internal sales organization.
• Maintain records of all activities using CRM system.
• Build customer support for DRiV brands and product lines.
• Leverage various marketing channels to feature new and existing products.
• Conduct technical training in various automotive repair topics.

Skills

Automotive service

CRM (Salesforce)

Travel readiness

MS Office

Technical demonstrations

Sales experience

Education

High School Diploma / GED

ASE A4/A5/A6 Certification

Tools

Salesforce

WebEx

C4C

Job description

DRiV Incorporated is seeking a Field Support Specialist to cover the Chicago market. The ideal candidate is an experienced automotive service professional with ASE A4, A5, and A6 certifications, strong product knowledge, and a passion for sharing expertise across DRiV brands.

You will schedule visits, deliver demonstrations, train service providers, and present technical topics while traveling to customer sites and events. A valid driver’s license and proficiency in MS Office are required.