Field Service Technician

Astreya; Thornton (CO); On-site; USD 70,000 - 95,000; Full time

Job summary

Astreya is seeking a Field Technician III to support data centers and POPs nationwide, coordinating with network teams and local vendors for installation, repair and maintenance. This role requires deep knowledge of rack and stack configurations, hands-on hardware deployment, and travel to client sites.

You will work independently and mentor less experienced staff while maintaining high telecom standards. Candidates should have extensive experience with DWDM, IP routers, fiber/copper cabling,

Qualifications

• AA degree or two-year college with 5+ years' related experience.
• Extensive experience with data center and POP infrastructure.
• Deep knowledge of OSP/ISP cabling, power, environmental controls.
• Experience installing and maintaining telecom equipment (DWDM, routers, switches).
• Ability to work independently with minimal supervision.

Responsibilities

• Maintain high quality standards in all data center locations and POPs.
• Perform physical installation, repair, maintenance and testing with detail.
• Perform card adds, software upgrades and testing.
• Recommend process improvements to boost network quality and efficiency.
• Coordinate with LECs and technicians for timely installs.
• Manage local vendors to ensure MOPs compliance and cleanliness.

Skills

Data center ops

Site surveys

Network infra

OSP cabling

Power systems

Troubleshooting

Vendor coordination

Project management

Team mentoring

Education

AA degree or equivalent

Technical school diploma

Tools

ITSM platform

Job description

The Field Technician III will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope:

• Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions
• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).
• Perform physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.
• Perform card adds or replacements, software upgrades, and associated testing.
• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.
• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.
• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.
• Manage local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.
• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.
• Perform site surveys in support of network builds, augments, or decommissions.
• Coordinate site access, equipment staging, and other tasks
• Adeptly leverages knowledge and expertise
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 5+ years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Experience working with data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Experience with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure.
• Deep understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Experience with telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
• Extensive knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
• Experience with state and local regulatory standards, procedures, and permitting requirements.
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Proficiency with spreadsheets, workflow and project management applications, and administrative software applications.
• Experience working with a Tier-1 ITSM platform

Preferred Qualifications:

• Set-up and maintain lab space, tools, and materials of a hardware R&D lab.
• Install, test and validate new and existing hardware and fiber connections.
• Capture and maintain test data.
• Debug basic issues relating to hardware and the test set-up for switch, router, and transport platforms.