Field Installer, IT Support – Network Solutions

Jobtailor; Tempe (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor is seeking a Field Service Technician to lead end-to-end site installations and provide both on-site and remote technical support. You will install and configure networks, VOIP, and AV systems, while mentoring technicians and coordinating with contractors across the country.

The role requires hands-on problem solving, travel across the United States, and strong communication skills to train client stakeholders and ensure operational readiness of sites.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Valid driver’s license required.
• At least 21 years of age for vehicle insurance requirements.
• Experience with network infrastructure, VOIP, and end-user devices.
• Experience in field service and on-site/remote support roles.
• Strong troubleshooting and problem-solving skills; ability to work independently.
• Experience in a ticketing system (e.g., ServiceNow).
• Ability to travel regularly and work in varying environments.

Responsibilities

• Support field and internal technology operations.
• Lead full-lifecycle site installations including planning, deployment, configuration, integration, testing, and turnover of computing, networking, VOIP, printing, AV, and peripheral systems.
• Act as the primary on-site technical authority, directing Field Service Technicians and contractors while owning project outcomes.
• Provide remote technical support via phone, email, or messaging for end users and field techs.
• Install, provision, configure, and maintain structured cabling and branch technology.
• Troubleshoot, diagnose, repair, and upgrade hardware, software, network connectivity, VOIP, AV, and telecom systems.
• Perform root cause analysis and implement solutions.
• Comply with Asset Management protocols.
• Manage tickets end-to-end; document task status.
• Train end users and client stakeholders on deployed technologies.
• Ensure sites are fully operational and client-ready upon completion.
• Travel regularly to support operations across the United States.

Skills

Troubleshooting

Communication

Independent work

Mentorship

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Ticketing systems

Job description

Responsibilities

• Support both field and internal technology operations
• Lead and execute full-lifecycle site installations including planning, deployment, configuration, integration, testing, and turnover of computing, networking, telephony, printing, AV, and peripheral systems
• Operate as the primary on-site technical authority, providing technical direction to Field Service Technicians, project teams, and third-party contractors while maintaining accountability for overall project outcomes
• Provide remote technical support via phone, email, or messaging application for end users and field technicians
• Install, provision, configure, and maintain structured cabling systems and branch technology
• Troubleshoot, diagnose, repair, and upgrade hardware, software, network connectivity, VOIP, AV, and telecommunications systems
• Analyze recurring issues, perform root cause analysis, and implement solutions
• Comply with Asset Management protocols
• Manage tickets end-to-end by opening, tracking, updating, and documenting task status
• Train end users and client stakeholders on newly deployed technologies
• Ensure sites are fully operational and client-ready upon completion of work
• Travel regularly to support operations across the United States

Requirements

• Bachelor’s degree from accredited college or technical school OR equivalent relevant experience
• Possess a valid driver’s license, allowing legal operation of a company vehicle
• At least 21 years of age to meet company vehicle insurance requirements
• Experience supporting network infrastructure, VOIP systems, and end-user devices
• Previous experience in both field service and on-site/remote support roles
• Strong troubleshooting and problem‑solving skills with ability to work independently
• Experience in a ticketing system (e.g., ServiceNow or similar)
• Ability to travel regularly and work in varying environments
• Strong communication and training/mentorship capabilities
• Reliable high-speed internet access

Core Competencies

Demonstrates expertise in full‑lifecycle site installations, including planning, deployment, and configuration of technology systems. Proficient in troubleshooting and providing technical support for network infrastructure, VOIP systems, and end‑user devices while ensuring compliance with asset management protocols.