Field Support Representative, Customer Services

Jobtailor; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking a field-based member support specialist to visit client groups across Ohio, providing in-person guidance for Sidecar Health plans. You will partner with Account Management to foster strong HR relationships and assist members after enrollment and during high-need periods.

Responsibilities include remote care via calls, chats, and emails, plus building genuine rapport to ensure personal, non-transactional interactions. Local travel and flexible availability are required.

Qualifications

• Live in or near the greater Columbus, OH area
• Reliable personal transportation
• Travel up to 30%
• Strong communication skills
• Ability to work independently with minimal oversight
• Proactive, solutions-first mindset
• Genuine empathy and people skills
• Flexible availability to meet members when needed
• Bilingual is a plus
• Healthcare or insurance experience is a plus

Responsibilities

• Visit client groups onsite across Ohio to provide in-person support for Sidecar Health plans
• Serve as the primary in-person resource after enrollment and during peak periods
• Collaborate with Account Management to build relationships with HR contacts at client groups
• Handle day-to-day member care remotely via calls, web chats, and emails
• Build genuine rapport with members to ensure interactions feel personal and not transactional

Skills

Strong communication

Empathy

People skills

Flexibility

Proactive mindset

Bilingual (plus)

Job description

Visit client groups onsite across Ohio, providing in-person support to members navigating their Sidecar Health plans
Serve as the go-to in-person resource for client groups after enrollment and during periods of higher need
Partner with the Account Management team to build relationships with key contacts and HR departments at client groups
Handle day-to-day member care remotely through calls, web chats, and emails
Build genuine rapport with members so every interaction feels personal, not transactional

Requirements

• Currently live in or near the greater Columbus, OH area
• Reliable personal transportation
• Comfort with travel up to 30%
• Strong communication skills
• Ability to work independently without a lot of oversight
• Proactive, solutions-first mindset
• Genuine empathy and people skills
• Flexible availability to meet members where and when they need you
• Bilingual is a plus
• Healthcare or insurance experience is a plus

Core Competencies

Demonstrates strong communication and interpersonal skills to build rapport with members while providing in-person support for Sidecar Health plans. Capable of working independently and proactively addressing member needs with a solutions-first mindset.

Highest-signal resume keywords

• Strong Communication Skills
• Healthcare Experience
• Insurance Experience
• Bilingual
• Proactive Mindset

Soft Skills

• Empathy
• People Skills
• Flexibility

Industry Keywords

• Client Support
• Member Care
• Account Management
• Onsite Support
• Remote Communication