Field Support Representative – Customer Service

Jobtailor; Toledo (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is hiring an Onsite Member Care Specialist in Ohio to visit clients across the state and support members in navigating Sidecar Health plans. You will provide in-person support after enrollment and during escalated periods, while assisting Account Management in building relationships with HR departments and key individuals.

The role emphasizes timely, empathetic customer service, strong communication, and the ability to educate members on best practices.

Qualifications

• Must reside in Toledo or Columbus, Ohio.
• Reliable personal transportation.
• Willing to travel up to 30% across Ohio.
• Track record of reliability, accountability, and strong communication.
• Ability to work independently and effectively.
• Proactive mindset with strong problem-solving skills.
• Bilingual (preferred).
• Healthcare and/or insurance experience (preferred).

Responsibilities

• Visit clients onsite across Ohio and support members in navigating their Sidecar Health plans.
• Provide in-person support for client groups and members after enrollment and during escalated periods.
• Assist Account Management in identifying and establishing relationships with key individuals and HR departments.
• Answer calls and respond to web chats and emails in a traditional member care capacity.
• Provide timely and positive customer service.
• Build rapport and maintain positive relationships with existing members.
• Understand member needs and ensure a memorable member experience.

Skills

Bilingual

Healthcare Experience

Insurance Experience

Strong Communication

Problem-Solving Skills

Job description

• Visit clients onsite across Ohio and support members in navigating their Sidecar Health plans
• Provide in-person support for client groups and members after enrollment and during escalated periods
• Assist Account Management in identifying and establishing relationships with key individuals and HR departments
• Answer calls and respond to web chats and emails in a traditional member care capacity
• Provide timely and positive customer service
• Build rapport and maintain positive relationships with existing members
• Understand member needs and ensure a memorable member experience

Requirements

• Must reside in Toledo or Columbus, Ohio for consideration
• Reliable personal transportation
• Ability to travel up to 30% across Ohio to visit groups and members on-site
• Track record of reliability, accountability, and strong communication
• Ability to work independently and effectively
• Proactive mindset with strong problem-solving skills
• Ability to educate members on Sidecar Health best practices
• Empathy and relationship-building skills
• Flexibility and open schedule availability
• Bilingual (preferred)
• Healthcare and/or insurance experience (preferred)

Core Competencies

Demonstrates strong communication and relationship-building skills while providing exceptional customer service in the healthcare and insurance sectors. Capable of educating members on best practices and navigating health plans effectively.

Highest-signal resume keywords

• Bilingual
• Healthcare Experience
• Insurance Experience
• Strong Communication
• Problem-Solving Skills

Soft Skills

• Empathy
• Relationship-Building
• Proactive Mindset
• Reliability
• Accountability

Industry Keywords

• Member Care
• Customer Service
• Onsite Support
• Client Relationship Management
• Sidecar Health Plans